Technical Product Owner

Kforce's client in Draper, UT is seeking a Senior Technical Product Owner to lead the strategy, roadmap, and delivery of a large-scale Member Portal platform., This role will serve as the bridge between business stakeholders, members, technology teams, and executive leadership to drive digital self-service capabilities that improve customer experience and deliver measurable business outcomes. This individual will own product vision, roadmap prioritization, backlog management, and feature delivery while partnering closely with engineering, architecture, UX, operations, and business teams.

Product Strategy & Ownership:

• Own the vision, roadmap, and product lifecycle for the Member Portal platform
• Define and prioritize initiatives that improve member engagement, digital self-service adoption, operational efficiency, and overall customer satisfaction
• Partner with stakeholders to identify opportunities, evaluate tradeoffs, and align priorities with organizational goals

Agile Product Leadership:

• Maintain and prioritize the product backlog based on business value, customer impact, technical dependencies, and strategic objectives
• Collaborate with Scrum Masters, Release Train Engineers, architects, and engineering leaders to ensure successful execution

Technical Partnership:

• Partner closely with engineering teams supporting Angular-based web applications and associated APIs
• Participate in technical discussions involving architecture, integrations, platform capabilities, and delivery approaches
• Work effectively with Azure DevOps, GitHub, and modern software delivery practices
• Identify opportunities to incorporate AI-powered capabilities into member experiences and internal workflows

• 7+ years of Product Owner, Product Manager, or related product leadership experience
• Demonstrated ownership of large-scale customer, member, patient, banking, or self-service portal platforms
• Strong experience in SAFe Agile environments, including PI Planning and backlog management
• Proven ability to translate business objectives into actionable product requirements and delivery plans
• Experience partnering directly with software engineering and architecture teams
• Strong understanding of modern web applications, APIs, integrations, and software delivery practices
• Excellent communication, facilitation, negotiation, and stakeholder management skills
• Demonstrated ability to influence decisions without direct authority
• Experience measuring product outcomes through KPIs, user adoption, and business performance metrics

Preferred Qualifications:

• Experience in healthcare, health insurance, financial services, fintech, banking, or other regulated industries
• Experience supporting HIPAA-regulated environments
• Familiarity with Angular-based applications and digital member experiences
• Experience with Azure DevOps (ADO), GitHub, Aha!, and related product management platforms
• Experience with digital account management, enrollment, claims, benefits, payment, or other member self-service capabilities
• Practical experience using AI tools throughout the product management lifecycle
• Experience evaluating or implementing AI-driven customer experiences and agent-based solutions

The ideal candidate brings extensive experience owning member, customer, patient, or self-service portals within healthcare, insurance, financial services, or other regulated industries. They possess a strong blend of product leadership, technical acumen, Agile delivery expertise, and stakeholder management skills.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.