IT Support Specialist

We're seeking a customer-focused IT Support Specialist to provide day-to-day technical support across our organization. In this role, you'll work with a variety of technologies, support clinical and administrative teams, and play a key role in maintaining reliable, secure, and efficient IT systems., * Provide first-level support for hardware, software, network, and system-related issues

• Configure, deploy, image, and maintain computers, mobile devices, printers, and other technology equipment
• Troubleshoot and resolve end-user issues through the help desk ticketing system
• Create and manage user accounts, permissions, and system access
• Perform routine maintenance, software updates, endpoint patching, and equipment upgrades
• Support Vocera communication devices and related systems
• Maintain accurate inventory records and oversee IT asset lifecycle management
• Assist with onboarding by preparing equipment, user accounts, and technology orientation for new employees
• Support medical and clinical technology systems and integrations
• Assist with data security initiatives, compliance requirements, and disaster recovery activities
• Research and recommend technology improvements that enhance efficiency and user experience
• Participate in an on-call rotation to provide support as needed

Do you have experience in Customer communication?, Do you have a Associate's degree?, * Associate's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered

• 2-5 years of experience in technical support, desktop support, or help desk environments
• Experience supporting Windows-based operating systems and Microsoft applications
• Working knowledge of computer hardware, software, networking, and endpoint management
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent customer service, communication, and interpersonal skills
• Ability to explain technical concepts to non-technical users
• Experience supporting healthcare or veterinary technology environments is a plus
• Relevant IT certifications are a plus
• Knowledge of IT security best practices preferred

Pulled from the full job description

• Pet insurance
• Health insurance
• Retirement plan
• Paid time off
• Dental insurance
• Disability insurance
• Career development plan, * Competitive pay: $25-$30 per hour
• Fully paid medical, dental, and long-term disability insurance
• Retirement plan with employer matching
• PTO
• Pet insurance stipend
• Employee appreciation events and recognition programs
• Professional development opportunities, training, and continuing education support, * Full-Time
• Monday - Friday 10am-6:30pm
• Participation in an on-call rotation is required