Systems Support and Configuration Officer

In this role you will report to the Business Systems Manager, working in the Business Transformation team You will work primarily on supporting colleagues throughout the business to maximise the use of Soha IT application systems You will provide functional and technical support to all IT business system users at Soha and assist colleagues in the IT team to provide an excellent customer service experience You will also develop and maintain a detailed understanding of the business systems used by Soha and the related business processes to enable continuous improvement, 1. Implementation and maintenance of application systems

• Assisting in the implementation of applications including upgrades, testing and documentation
• Assisting in translating user requests into technical specifications for system enhancements
• Managing the implementation of changes and support delivery of projects
• Managing and implementing testing regimes for new software releases

2. Service redesign and improvement

• Working with staff user groups and service managers to understand needs, identify system improvements and implement them across our work
• Producing and maintaining user documentation on Soha IT systems and associated processes to ensure staff are supported to use our systems well
• Resolve logged incidents or escalate within the Soha IT Team and to software providers support desk
• To be proactively involved in proposals and implementations of improvements to systems to enable IT to better serve Soha and its users

3. Developing staff capability

• Troubleshooting and fixing problems with business software
• Upskilling users to improve their IT and systems skills and capability
• Assisting with the job scheduling solutions

Do you have experience in SharePoint?, * Experience of CRMs, including Housing Management Systems and document management - a working knowledge of Aareon QL would be an advantage

• Experience of Office365 and SharePoint Online
• Knowledge of reporting technologies such as SSRS, PowerBI
• Knowledge and management of web-based customer portals and mobile applications
• Knowledge and experience of workforce management solutions

The ideal candidate will have:

• Experience of working with users and identifying support needs in a busy IT environment
• Knowledge and ability to self-teach and pick up systems quickly, then apply that knowledge to improve the systems
• Good analytical and problem-solving skills
• Ability to convey technical information to non-technical people
• Positive attitude who enjoys being part of a team
• The ability to work with both our IT Trainer and Business Analyst to facilitate development of existing systems and rollout of new systems
• The ability to respond to a variety of needs and work pressures created by demands of our customers
• Organised and methodical with good use of own judgement; ability to demonstrate innovative thinking and creative solutions
• Expertise in developing PowerBI dashboards
• Digitalisation and staff applications
• Experience of large scale implementations