Senior ServiceNow AI Engineer

The Senior ServiceNow AI Engineer supports QVC Group , and leads the design and delivery of intelligent infrastructure automation and proactive IT operations across the ServiceNow platform ., * Design, implement and optimise intelligent automation capabilities across the ServiceNow platform, with a focus on ITSM and ITOM

• Lead the development of infrastructure solutions that improve operational efficiency, reduce manual effort and support faster incident detection and resolution
• Build and enhance automation workflows, integrations and platform capabilities using Flow Designer, Workflow, Playbooks and related ServiceNow tools
• Develop and improve Service Operations Workspace, virtual agent solutions and predictive capabilities to support proactive service management
• Partner with cross-functional teams to shape platform strategy, promote best practice and embed an automation-first mindset across infrastructure operations

Do you have experience in ServiceNow?, * Strong knowledge of intelligent automation capabilities such as Virtual Agent, Predictive Intelligence, AI Search and Now Assist , with the ability to apply these in an enterprise environment

• Significant experience in ServiceNow engineering, including strong expertise across ITSM, ITOM, Flow Designer and Workflow automation
• Proven experience building and enhancing infrastructure and service operations solutions, including integrations, APIs, UI Builder and Service Operations Workspace
• Excellent stakeholder management and problem-solving skills, with the ability to influence direction and deliver meaningful operational improvements
• Experience working in complex enterprise environments, with a strategic and outcome-focused approach

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Disability Confident Scheme

Pulled from the full job description

• Annual leave
• Employee discount
• Employee assistance programme, Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.