IT Support Engineer

• Answering calls and logging support tickets.
• Monitoring and responding to emails/support tickets in a timely manner.
• Processing and resolving technical requests, or escalating when necessary.
• Engaging in technical project work as required.
• Performing office tasks such as receiving and managing deliveries.
• Managing administrative tasks.
• Collaborating with customers to identify IT issues and recommend appropriate solutions.
• Keeping accurate logs and records of customer queries and issues.
• Visiting customer sites to install, troubleshoot, and repair various systems.

Do you have a valid Driving License license?, Do you have experience in Windows?, Do you have a GCSE?, * Be motivated by opportunities to expand knowledge, demonstrate expertise, and consistently produce high-quality work.

• Enjoy focusing on accuracy, stability, and problem-solving, while providing excellent support.
• Be described as cautious, systematic, logical, methodical, diplomatic, patient, stable, and consistent.
• Value quality, accuracy, and customer satisfaction.
• Have a passion for technology and innovation.
• Possess excellent communication skills, both verbal and written.
• Have experience in a similar IT support role, or equivalent.
• Be capable of working independently, assessing risks, and escalating issues/faults when necessary.

Essential Requirements:

• Minimum of 3 years' experience working as an IT support field engineer.
• Strong experience supporting Windows-based operating systems and Active Directory.
• Proficiency with Microsoft 365.
• Hands-on experience with networking equipment and a solid understanding of networking protocols.
• Full, clean UK driving license and access to a vehicle., * GCSE or equivalent (preferred), * technical support: 3 years (required)

Pulled from the full job description

• Referral programme
• Free parking
• Company pension
• Casual dress
• Company events
• On-site parking, Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking
• Referral programme