IT Support Engineer

IT Support EngineerLondon | £35,000 - £42,000 | Office-Based | Occasional Client VisitsAre you an experienced IT Support or Cloud Engineer looking for a role where you'll have real influence, not just another queue of tickets?We're partnering with a well-established, growing MSP that is looking to add a Cloud Support Engineer to its close-knit technical team. This is a varied position offering exposure to Microsoft cloud technologies, infrastructure, networking, security and client-facing project work.You'll work alongside experienced engineers, supporting a diverse client base while helping to shape processes, improve service delivery and contribute to technical projects across multiple environments.The RoleAs part of a small technical team, you'll be involved in:Supporting and administering Microsoft 365 environmentsTroubleshooting infrastructure, networking and security issuesManaging and maintaining cloud-based services and client systemsActing as a senior escalation point

for technical incidentsSupporting firewall, connectivity and endpoint management activitiesAssisting with project delivery, upgrades and system improvementsProducing and maintaining technical documentationBuilding strong relationships with clients and providing a high level of serviceAbout YouWe're open to different backgrounds, but you'll ideally have experience with:MSP, service desk or IT support environmentsMicrosoft 365, Windows Server and cloud technologiesNetworking fundamentals including DNS, DHCP, VPNs and firewallsFortiGate firewalls (highly desirable)Entra ID, Conditional Access and SharePointSupporting and troubleshooting complex technical issuesWorking independently and taking ownership of tasks and projectsExperience with MDM platforms, Power BI or automation tools would be advantageous, but isn't essential.What's on Offer?Exposure to a broad range of technologies and client environmentsA genuinely varied role combining support, infrastructure and cloud technologiesThe opportunity to influence how things are done within the businessA supportive and collaborative team environmentClear scope to develop your skills and grow with the companyFor more information or to apply, please contact Jon Brass at Circle Recruitment: jon.brass @ Circlerecruitment . comKeywords: Cloud Support Engineer, IT Support Engineer, Infrastructure Engineer, Microsoft 365, MSP, 2nd Line Support, 3rd Line Support, Cloud Engineer, Network Support, Helpdesk Support.Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.