PCN Administrator

This is an exciting opportunity to join a thriving and well-established Primary Care Network at the heart of one of Bristol's most vibrant communities. Working as part of a highly collaborative team, you will play a central role in supporting the smooth running of the PCN and helping us deliver high-quality services that make a real difference to local people., As a key member of our team, you will work across a diverse portfolio of responsibilities, providing financial and HR administration, coordinating volunteer programmes, and supporting the delivery of projects that improve patient care and reduce health inequalities. No two days are the same, and the role offers the chance to work with a wide range of colleagues, from practice teams and healthcare professionals to volunteers and community partners., The postholder will provide high-quality administrative and operational support across a range of PCN functions, contributing to the effective delivery of services and ensuring the smooth day-to-day running of the organisation. Financial Administration

• Support the PCN's financial processes, ensuring accuracy and compliance with relevant procedures.
• Process Additional Roles Reimbursement Scheme (ARRS) payments and maintain associated records.
• Reconcile bank and credit card statements using QuickBooks.
• Carry out payroll reconciliations and support the processing of payroll-related transactions.
• Reconcile HMRC and NHS Pension payments and maintain accurate financial records.
• Assist with the preparation of financial information and reports as required.

HR Administration

• Support the recruitment and onboarding of ARRS-funded staff.
• Coordinate new starter processes, ensuring all required documentation and checks are completed.
• Process and monitor Disclosure and Barring Service (DBS) applications.
• Maintain accurate HR records, including training, annual leave, sickness absence, and mandatory compliance requirements.
• Support staff wellbeing initiatives and activities across the PCN.
• Prepare, write, and distribute the PCN newsletter, ensuring timely and engaging communication with staff and stakeholders.
• Provide general administrative support to HR processes and workforce development activities.

Volunteer Scheme Management

• Coordinate the induction and onboarding of volunteers joining the scheme.
• Act as a key point of contact for volunteers, providing information, guidance, and ongoing support.
• Liaise with the project management team to ensure the effective operation and development of the volunteer programme.
• Maintain accurate records relating to volunteer activity and participation.

Project and Programme Support

• Support the planning, coordination, and delivery of vaccination programmes across the PCN.
• Assist with the implementation and monitoring of projects designed to improve patient services and outcomes.
• Contribute to initiatives aimed at reducing health inequalities within the local community.
• Gather and maintain project information, monitor progress, and support reporting requirements.
• Work collaboratively with practices, healthcare professionals, community partners, and other stakeholders to support programme delivery.

General Responsibilities

• Work independently and manage a varied workload across multiple areas of responsibility.
• Prioritise competing demands effectively and respond flexibly to changing organisational needs.
• Build and maintain positive working relationships with colleagues, volunteers, and external partners.
• Ensure all work is undertaken in accordance with PCN policies, procedures, and relevant legislation.
• Contribute to a positive, collaborative, and supportive team culture.

The successful candidate will be highly organised, proactive, and adaptable, with the ability to manage competing priorities while maintaining a high standard of accuracy and attention to detail. They will be comfortable working independently while also contributing effectively as part of a close-knit and collaborative team.

We are looking for someone who is organised, proactive, and enjoys building positive working relationships. In return, you will join a supportive and experienced team with a strong culture of collaboration, where your contribution will be valued and where there are opportunities to develop new skills and gain insight into the delivery of innovative primary care services.

This role is ideal for someone who enjoys variety, takes pride in attention to detail, and wants to be part of an organisation that is committed to improving health outcomes for the communities it serves., * Experience of providing administrative support within a busy office environment.

• Experience of managing multiple tasks and competing priorities effectively.
• Experience of maintaining accurate records and handling confidential information.
• Experience of using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint., * Experience of working within primary care, the NHS, or a healthcare setting.
• Experience of supporting financial administration, including reconciliations, payroll, or invoicing using QuickBooks or similar financial management software.
• Experience of supporting HR processes, including recruitment, onboarding, and maintaining personnel records., * Educated to GCSE level (or equivalent), including English and Mathematics.
• Experience of communicating with a wide range of stakeholders in a professional manner., * Understanding of Primary Care Networks and the wider NHS landscape.
• Knowledge of ARRS roles and funding arrangements.
• Understanding of employment-related processes, including DBS checks, absence management, and training compliance.
• Awareness of health inequalities and the role of community-based services in improving outcomes.
• Experience of analysing information and producing reports., * A commitment to improving outcomes for patients and local communities.
• A collaborative and supportive approach to working with colleagues and partners.
• A willingness to embrace change and contribute to service development.
• Integrity, professionalism, and accountability in all aspects of their work.
• An enthusiasm for working in a dynamic and evolving primary care environment.

Located in the heart of one of Bristol's most vibrant and diverse communities, Healthwest Primary Care Network (PCN) is a well-established and highly respected collaboration of practices committed to delivering outstanding care to our local population. As a mature and successful PCN, we benefit from strong foundations, clear leadership, and a proven track record of innovation and partnership working. Our member practices are highly regarded within the local healthcare system, sharing a commitment to clinical excellence, patient-centred care, and continuous improvement. What truly sets us apart is our people. We have built a supportive, collaborative culture where colleagues work closely together, share expertise, and genuinely enjoy being part of the team. From our practice teams to our wider multidisciplinary workforce, there is a strong sense of mutual respect, shared purpose, and collective ambition. The communities we serve are dynamic, diverse, and full of character, making this an exciting and rewarding place to work. Bristol itself is renowned for its creativity, culture, green spaces, and excellent quality of life, offering the perfect balance of professional opportunity and personal wellbeing. Whether you are looking to develop your career, contribute to innovative models of care, or join a team that values collaboration and excellence, our PCN offers an environment where you can thrive and make a meaningful difference to the lives of local people.