Customer Invoicing Process Design and Fusion Analyst, remote | 1059104

• Process Documentation

• Work with internal Subject Matter Experts (SMEs) to understand global standards for end-to-end customer payment processes including customer onboarding and invoicing to collections.
• Complete detailed process workflows, SOPs, and RACI models.
• Ensure process documentation aligns with internal controls, audit requirements, and regulatory standards.

• Process Optimization & Technology Enablement

• Use technical expertise and working knowledge of existing Paramount technology such as Fusion, Automation Anywhere, and ServiceNow to make recommendations on technology enhancements that could support more effective workflow in the business.
• Define KPIs, SLAs, and quality metrics to measure process performance.
• Drive continuous improvement using Lean, Six Sigma, and root cause analysis methodologies.

• Stakeholder Collaboration

• Work closely with finance team to understand requirements and document desk level procedures into process documentation.

Do you have experience in Technical documentation?, Do you have a Bachelor's degree?, * 2-3 years experience working in Order to Cash or process management

• Bachelor's degree, A remote contractor is needed to fulfill the role of Customer Invoicing Process Design and Fusion Analyst.The role will lead the process documentation efforts for a Global Business Services (GBS) project. This role includes understanding current state operations, capturing technical details for each role within the Order to Cash business operations and identifying continuous improvement of end-to-end process. The role ensures global processes are standardized, well controlled, technology enabled, and optimized. The analyst uses technical background & expertise to identify process improvements using technology including ServiceNow and Fusion to make operational processes more efficient.
• Location/TimeZone: Remote (Willing to travel) - with travel domestic and international to South America - travel 50%
• Hours: 9am 6pm average

The primary objective for all roles is to move beyond simple documentation into process transformation (the "2B" state), leveraging technical systems like Oracle Fusion and Salesforce to streamline workflows.

Core Requirements:

• Bachelor's degree.
• Strong understanding of end to end finance processes and internal controls.
• Demonstrated experience with process improvement methodologies (Lean, Six Sigma, Kaizen).
• Technical expertise using and identifying automation opportunities using Oracle Fusion (Invoicing Module Required), Automation Anywhere and ServiceNow.
• 2-3 years experience working in Order to Cash or process management.
• Willingness to travel (domestic and international South America)
• Facilitation Skills: Ability to embed within a team and lead workshops with SMEs to extract process details.
• Documentation: Creating SOPs, job aids, and "if-then" guidance rather than just click-by-click system guides.
• The "Probing" Mindset: Asking the right questions to understand the underlying logic and decision points of a workflow.
• Functional Expertise: These are business-side roles, not IT roles. Technical knowledge is required to understand system capabilities (e.g., automation), but coding is not a daily requirement.