Level 1 IT Help Desk Technician
Role details
Job location
Tech stack
Job description
We are seeking a motivated and customer-focused Level 1 Help Desk Technician to join our growing IT team. The ideal candidate will provide first-line technical support for end users, assist with onboarding and offboarding, account administration, hardware deployments, mobile device management, and troubleshooting of desktop, network, cloud, and telecommunications systems., * Provide Level 1 technical support for desktops, laptops, printers, scanners, mobile devices, and business applications.
- Respond to support requests through ticketing systems, email, phone, and in-person support.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Install, configure, and maintain workstations and peripherals.
- Escalate complex issues to senior IT staff when necessary.
Employee Onboarding & Offboarding
- Create and disable user accounts.
- Configure new employee workstations, laptops, mobile devices, and email accounts.
- Manage employee terminations and ensure proper access removal.
- Maintain access control and user permissions according to company security policies., * Enroll and manage company mobile devices using Microsoft Intune.
- Configure security policies and compliance settings.
- Assist users with iPhone and Android device setup.
- Troubleshoot mobile email, application, and device management issues.
- Support remote device wipe and security controls when required., * Troubleshoot wired and wireless network connectivity issues.
- Assist with Wi-Fi deployments and user connectivity troubleshooting.
- Understand and troubleshoot DNS, DHCP, VPN, and TCP/IP-related issues.
- Support VoIP phones and basic telecommunications systems.
Asset & Inventory Management
- Deploy, track, and maintain IT assets.
- Maintain accurate inventory records.
- Coordinate hardware replacements and upgrades.
- Assist with workstation imaging and deployment projects.
Documentation
- Document support procedures and resolutions.
- Maintain detailed ticket notes.
- Contribute to internal IT knowledge base documentation.
Requirements
Do you have a valid Driver's License license?, Do you have experience in Wireless network configuration?, This role is ideal for someone with strong communication skills, hands-on IT experience, and a desire to grow within the IT field., * 1-3 years of Help Desk, Desktop Support, or IT Support experience.
- Experience with employee onboarding and offboarding.
- Strong knowledge of Google Workspace administration.
- Experience managing user accounts, permissions, and access controls.
- Experience supporting printers, scanners, and scan-to-email configurations.
- Knowledge of SMTP and email troubleshooting.
- Experience supporting Windows 10/11 environments.
- Experience supporting Microsoft Intune and mobile device management.
- Basic understanding of networking concepts including DNS, DHCP, Wi-Fi, VPN, and TCP/IP.
- Excellent customer service and communication skills.
- Ability to lift and install computer equipment up to 50 lbs.
- Valid driver's license and reliable transportation., * Experience supporting healthcare or multi-site environments.
- Familiarity with Microsoft 365 and Entra ID.
- Experience with Meraki wireless and networking equipment.
- Experience with ticketing systems and remote support tools.
- Knowledge of endpoint security solutions and MFA.
- CompTIA A+, Network+, Google Workspace Administrator, or similar certifications.
Desired Skills
- Strong troubleshooting and analytical abilities.
- Ability to prioritize and manage multiple tasks.
- Professional communication and customer service skills.
- Attention to detail and strong documentation habits.
- Self-motivated with a willingness to learn and grow.
- Ability to work independently while collaborating with a team.