Tier 2 Desktop Support

As an IT Support Technician II (Help Desk Technician), you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.

• 3+ years of experience in a help desk, technical support, or IT support role, or equivalent education or training

• Basic understanding of Windows operating systems and common business applications

• Familiarity with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive

• Strong customer service skills with a patient and professional demeanor

• Excellent written and verbal communication skills

• Ability to explain technical concepts to non-technical users

• Strong organizational skills and attention to detail

• Ability to multitask and prioritize in a fast-paced environment Preferred Qualifications

• CompTIA A+ certification

• Microsoft 365 Certified: Fundamentals (MS-900)

• Experience with ticketing systems such as ServiceNow, Jira Service Desk, or Zendesk

• Basic knowledge of Active Directory or Entra ID (Azure AD)