Computer Support Specialist

We are seeking a detail-oriented and customer-focused Customer Support Specialist to provide technical and application support across a multi-site environment. This role involves troubleshooting hardware, software, and network issues while supporting a wide range of business applications. The ideal candidate has a strong IT support background and is comfortable working in a Windows-based environment with modern and legacy systems. Responsibilities:

• Provide front-line technical support to end users via phone, email, and ticketing systems
• Troubleshoot and resolve hardware, software, and network-related issues
• Support Dell workstations running primarily Windows 11 Pro, with some legacy Windows 10 systems
• Manage user accounts, permissions, and password resets using Active Directory
• Support connectivity issues including VPN and network troubleshooting (Meraki/Cisco environments)
• Install, configure, and maintain desktops, peripherals, and applications
• Assist with VoIP system setup and support
• Provide support for a variety of business applications, including ERP, manufacturing, and CAD systems (training provided as needed)
• Document incidents, solutions, and procedures in help desk systems
• Travel to support multiple locations when necessary
• Maintain and track IT equipment and inventory
• Collaborate with vendors and internal teams to resolve complex issues
• Assist with IT security efforts including phishing testing and audit support

Do you have experience in Windows?, Do you have a Associate's degree?, * Associate's or Bachelor's Degree in related field

• Experience in help desk, desktop support, or customer support roles
• Strong knowledge of Windows operating systems (Windows 10 & Windows 11)
• Hands-on experience with Active Directory
• Familiarity with networking fundamentals (LAN, VPN, security basics)
• Experience supporting hardware in a Dell workstation environment
• Ability to troubleshoot issues independently and efficiently
• Strong customer service and communication skills

Preferred Experience: Preferred Experience

• Experience with Meraki (Cisco-based) network environments
• Exposure to ERP, CAD, or manufacturing software systems
• Familiarity with VoIP systems and IT hardware installations
• Experience working in multi-site or field support environments
• Knowledge of IT compliance, audits, or security practices

Pulled from the full job description

• Opportunities for advancement