Digital Services Product Support Engineer

Collaborate with internal and external customers to navigate Komax Digital offerings and remote tools.

Provide technical expertise and direction for the Komax Digital product lines to meet company goals.

Provide accurate and timely 1st-level Komax Digital support to internal and external customers.

Act as a liaison with Komax Product Support Management to troubleshoot Komax Digital product issues and recommend improvements that fit our local market.

Monitor and maintain case information and dashboard in Salesforce for Komax Digital product issues.

Perform local Komax Digital product testing and validation.

Created and distributed customer service bulletins for Komax Digital product's new features, improvements, best practices, and requirements.

Assist the sales team with demonstrations and information on Komax Digital services. Develop a process to monitor, communicate, and address customer machines' performance issues based on Komax Digital data. Monitor, maintain, and update key performance indicators to management monthly.

Do you have experience in SAP?, Do you have a High school diploma or GED?, High school graduate or G.E.D. or related experience - required.

Electrical/Electronic or Technical Certificate or Degreed - preferred

Work experience -

2 years of technical or digital work experience

2 years of technical and digital work experience in the wire harness market - preferred

Requirements -

Knowledge of personal computers with MS Office

Knowledge of Salesforce and SAP4HC ERP

Experience with networks - preferred

Good oral and written communication skills

Ability to lift 50 pounds

Prolonged sitting and standing at trade shows

Pulled from the full job description

• 401(k) 4% Match
• AD&D insurance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, Pay range and compensation package

Compensation: $85,000-115,000/annual, based on industry experience, plus bonus opportunity., Our positions come with a benefits package that includes: Blue Cross Blue Shield PPO medical Dental Vision Company paid Life, AD&D, STD and LTD

Our total compensation package includes: 401k plan with a 4% company match when you contribute 5% Annual performance-based bonuses Annual performance-based merit increases Competitive base, bonus opportunity 11 paid holidays 3 weeks' paid time off (PTO) for years 1 to 3 4 weeks' paid time off (PTO) for years 3 and 4 5 weeks' paid time off (PTO) for years 5+

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network. The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.