IT Support Analyst
Role details
Job location
Tech stack
Job description
Crown USA, Inc. is adding to our Team! We are looking for a highly organized and proactive individual to work as an IT Support Analyst. This position will require a strong knowledge of SAP applications. Primary responsibilities for this position will include working within SAP to support/troubleshoot for various company departments, working internally and with outside vendors on various IT support ventures, and testing/debugging new functionalities while also collaborating with other company departments to achieve business goals. This position will report to our CFO.
· Responsibilities
o Diagnosing, analyzing, and resolving technical issues with computers, networks, and software
o Providing technical assistance to end-users via various channels including text, phone, email, and remote sessions
o Installing, configuring, and updating hardware, software, and operating systems
o Setting up new users and managing permissions and access to company systems and applications
o Assisting users with technical training to enhance their proficiency with software and hardware systems
o Conducting routine checks to ensure company IT related systems are working properly and secure
o Design queries for SAP database to meet the data needs of SAP users
o Create and/or modify Crystal Reports for internal as well as "customer and vendor facing" documents
o Other duties as assigned
Requirements
Do you have experience in Windows?, o Accomplished understanding of operating systems, software applications, hardware, and networking
o Proficient in SQL server queries and all Windows based applications
o Dynamic self-starter with excellent verbal and written communications skills
o Excellent attention to detail
o Strong organizational and time management skills to handle functional workload and multiple priorities
o Ability to act independently and within a team as needed
o Ability to organize workload, set priorities, work well under deadline pressures, and adapt to change
o Strong listening and presentation skills
o College Degree in relevant field
o 3+ years of experience
· Preferred Qualifications
o 5+ years of experience in relevant field
o Experience with SAP/SAP applications
o Experience with Crystal Reports
o Experience working in batch process manufacturing
o Experience with SalesForce
o Experience with AI tools and AI deployment
· Job Type
Benefits & conditions
Pulled from the full job description
- 401(k)
- Health insurance
- 401(k) matching
- Paid time off
- Vision insurance
- Dental insurance
- Life insurance, o Full-time - Monday - Friday, 8:00AM - 5:00PM (some weekends, nights)
o Some travel
· Benefits:
o Paid vacation
o Monthly accrued personal hours
o 401(k)
o 401(k) matching
o Dental insurance
o Health insurance
o Vision insurance
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year, * 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance