Bilingual AWS SysOps Engineer

Kavaliro is seeking a hands-on SaaS Operations Engineer for our local Jacksonville client to help ensure the reliability, availability, and performance of their cloud-based applications. This role is responsible for maintaining production environments, monitoring system health, troubleshooting issues, and driving continuous improvements through automation. You'll work cross-functionally with engineering, security, customer support, and sales teams to deliver a stable experience for both internal users and customers. This is an onsite position based in Jacksonville, FL, working Monday through Friday from 9:00 AM to 6:00 PM. Responsibilities

• Monitor and maintain SaaS environments to ensure optimal performance, availability, and stability.
• Perform routine health checks, upgrades, and preventative maintenance activities while identifying and addressing system bottlenecks and data inconsistencies.
• Independently investigate and resolve operational issues and system errors, while assisting with major incident response efforts, documentation, and post-incident reviews.
• Partner with security and compliance teams by gathering audit artifacts, providing access records and logs, and implementing remediation actions when needed.
• Work alongside customer support and sales teams to troubleshoot customer-facing issues through environment analysis and log investigation.
• Develop and maintain automation scripts using Shell or Python to streamline recurring tasks and improve operational efficiency.
• Participate in an on-call rotation and provide timely support for production incidents and service disruptions.

• Bachelor's degree in Computer Science or a related technical discipline.
• Experience supporting Kubernetes environments, including familiarity with Pods, Services, Deployments, and common troubleshooting practices.
• Working knowledge of technologies such as Nginx, MySQL, Redis, and Kafka, with the ability to perform basic configuration and issue resolution.
• Proficiency with Shell scripting and/or Python for automation and operational support.
• Familiarity with AWS services including EC2, RDS, S3, VPC, and IAM; experience with EKS is a plus.
• Exposure to infrastructure automation tools such as Ansible or Terraform is preferred.
• Fluent Mandarin Chinese is required to effectively collaborate with overseas headquarters, along with professional English communication skills for the local work environment.
• Strong problem-solving abilities, communication skills, and the ability to work effectively in a team-oriented environment.
• Willingness to participate in an on-call rotation and respond to critical production issues as needed.

If you enjoy solving complex operational challenges, automating repetitive processes, and contributing to the reliability of mission-critical SaaS platforms, we'd love to hear from you.

By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.