IT Service Desk Specialist - Augsburg

• First point of contact for our employees when it comes to IT related issues
• Provide remote and onsite/field support if required
• Manage tickets and ticket communication
• Manage the IT warehouse
• Execute standard requests for IT Services
• Contribute to the continuous improvement of IT processes
• Participate in projects, If you have any questions about the position or application process, our Talent Acquisition Team is happy to assist.

Do you have experience in macOS?, * Completed training in the field of IT and/or at least up to 1 year of experience in IT

• Works under close supervision
• Skilled specialist with Windows 10, iOS, Linux,(macOS)
• Understands implications
• Experienced inworking with Office 365 apps such as Microsoft Teams, OneDrive for Business, SharePoint, Outlook etc.
• ITIL, ITSM user experience (in ServiceNow)
• Good written and spoken German and English
• High level of customer and service orientation
• Willingness to learn about other IT topics as needed