Senior Applications Engineer

We are seeking a new Senior Applications Engineer to join our Commercial Applications team in IT Services. The Commercial Applications team are responsible for the build, implementation, and support of a significant number of systems and services across a wide range of technologies. This is a post that requires a professional approach to learning new technologies and systems as our engineers are skilled at proactively searching for the information they need to diagnose faults reported on a vast range of applications across the entirety of Essex Police, Kent Police, and Kent Fire Control Room., * Supporting IT programme delivery of new systems and interfaces.

• Developing and updating system support documentation.
• Patching and upgrades of systems.
• Providing 2nd and 3rd line support to a variety of corporate applications and their interfaces, both cloud and 'on-premise' ensuring service delivery is aligned to ITIL.
• Updating and managing workload through our IT Service Management tool, ensuring high quality input that aids resolution understanding and future critical incident management.
• Providing technical advice and guidance to a range of complex or escalated technical issues; working in a multiple disciple team, alone, or through managing a third party supplier.
• Providing on-call services within an out-of-hours support rota., A Senior Applications Engineer sits in our Commercial Applications Team and reports to a Commercial Applications Team Leader. It's a team that provides support and development services for Force systems.

Our IT Department has a wide and varied range of responsibilities from 1st line service desk, 2nd line technical support to 3rd line specialist technical architect/design. IT are also responsible for IT Security management, Service Management, Business Support and Project Management that maintain and continuously improve critical services, software, platforms, and hardware required throughout the full IT lifecycle. This underpins the delivery of secure and timely 24/7 operations for approximately 13,000 users across 130+ geographical locations supporting over 14000 computers including hosted datacentres together with the underlying network, physical and virtual (including cloud services) IT infrastructure.

This role is suitable for part time/job share workers.

• 2 to 3 years working as technical practitioner in an IT support or programme environment.
• A high standard of Customer Service, engaging with system users across their varying needs and under duress, with the ability to speak confidently on technical topics without overusing jargon, between police staff, officers, and fellow IT colleagues.
• A good knowledge and experience of ITIL processes; able to demonstrate your high standards of record keeping, incident, change and problem management, as well as efficiently documenting new fixes to maintain and consolidate the team's pool of knowledge..
• Thorough knowledge and understanding of the Enterprise application architecture, including the framework and principles on which servers, networks, and operating systems are based eg Windows Server, UNIX, LINUX, Oracle, SQL-Server, TCP/IP, etc.
• Proficiency in everyday desktop software, specific application systems, and be familiar with the use of information retrieval tools.

• Training and professional development opportunities
• Local Government Pension Scheme
• 26 days Annual Leave increasing to 29 days after 5 years employment.
• Flexible working dependant of duties
• On site fitness centre and canteen (location dependent)
• Collaborative and supportive work environment.
• Cycle to work scheme.
• Wellness programmes
• Blue light Discount Card
• Opportunity to make a meaningful contribution to public safety and community well-being.