GTM Engineer / AI Automation Developer (Cybersecurity Startup)

RoboShadow builds enterprise Cyber Security technology across vulnerability management, external attack surface discovery, automated remediation, device monitoring, security benchmarking, compliance reporting, and Microsoft ecosystem integrations.

We are at an exciting stage: the product is live, customers are using it, the opportunity is large, and we are improving the way people discover, evaluate, adopt, and succeed with the platform.

As our GTM Engineer / AI Automation Developer, you will help us build smarter, faster, more automated, and more effective go-to-market systems.

This Role Is For You If You:

• Are highly curious, resourceful, and action-oriented
• Use AI tools every day to research, analyse, build, document, and improve your work
• Are confident using Claude to solve real business problems
• Enjoy improving user journeys, funnels, workflows, automations, and customer experiences
• Can move quickly from messy problem to practical solution
• Are comfortable working across marketing, sales, customer success, product, and operations
• Like experimenting, measuring what works, and continuously improving
• Are interested in Cyber Security, SaaS, AI, automation, data, and growth
• Can teach yourself new tools quickly using documentation, AI, Google, videos, and internal experts
• Are happy working in a startup where priorities move quickly and your work will be highly visible

What You'll Own

• Design, build, and optimise user journeys across the customer lifecycle
• Improve GTM workflows across marketing, sales, customer success, onboarding, product engagement, and retention
• Research customer journeys, competitor approaches, funnel performance, conversion points, and friction areas
• Use AI tools, especially Claude, to accelerate research, workflow design, analysis, documentation, troubleshooting, and experimentation
• Build and improve internal systems, automations, processes, templates, dashboards, and workflows
• Identify where users are dropping off, getting confused, or failing to take the next step
• Work with internal tools and data to support campaigns, sales activity, customer onboarding, product usage, and customer success
• Document findings, processes, experiments, recommendations, and best practices
• Continuously look for opportunities to improve how we attract, engage, onboard, support, and grow customers, * User journeys are clearer, smoother, and more effective
• Marketing, sales, customer success, and product workflows become better connected
• The team has better visibility into what is working and where users are getting stuck
• Manual processes are reduced through automation and better systems
• AI is used effectively to speed up research, experimentation, documentation, and execution
• Conversion, engagement, onboarding, or retention improves through practical GTM experiments
• Internal knowledge, processes, and recommendations are clearly documented
• You become a trusted person for solving messy GTM problems quickly and practically

Why Join RoboShadow?

This is a great opportunity for someone who wants to build, experiment, and make a visible impact in a growing Cyber Security startup.

You will not be hidden away in a narrow role. You will work across the customer journey, the product, the commercial team, and the systems that help the business grow.

You will have access to real data, real customer journeys, real GTM challenges, AI tools, automation opportunities, and a fast-moving team that values practical outcomes.

This role is ideal for someone hungry, curious, AI-native, and highly self-directed. Someone who wants ownership. Someone who can research, build, test, improve, and keep moving.

Important Application Note

This is a full-time role connected to our Shenfield, Essex office.

We would ideally like someone who can spend meaningful time with the team in person, especially during onboarding, planning, key projects, and team-building moments. However, hybrid or remote working will be considered for the right person.

Do you have experience in SQL?, This role is not about how many years of experience you have, what job title you have had before, or whether your background fits neatly into one box. We are open to candidates ranging from early-career builders to experienced operators.

What matters most is your ability to figure things out, move quickly, use AI well, take ownership, and consistently get things done.

If you are the type of person who sees a problem, researches solutions, experiments independently, builds workflows, documents what you have learned, and delivers outcomes without waiting for detailed instructions, you will likely thrive here., You may be a recent graduate, technical marketer, growth operator, RevOps person, marketing operations specialist, sales operations specialist, product operations person, analyst, automation builder, developer, or someone with strong side projects and clear evidence of initiative.

You should be able to demonstrate:

• High agency and initiative
• Strong use of AI in your day-to-day work
• Strong proficiency with Claude
• Fast learning velocity
• Excellent problem-solving skills
• Strong execution and follow-through
• Good written communication and documentation skills
• Comfort with ambiguity and fast-moving priorities
• Ability to research independently and turn findings into action
• Interest in GTM, SaaS, Cyber Security, automation, data, and customer journeys
• A track record of figuring things out without needing to be micromanaged

Must-Haves

• Extensive use of AI in daily work
• Ability to use Claude for research, workflow design, analysis, documentation, troubleshooting, and process improvement
• Experience building or improving AI-assisted workflows
• Curiosity about AI agents, automation platforms, GTM technologies, and emerging tools
• Ability to evaluate, test, and implement improvements across the customer journey
• Strong ownership, curiosity, and resourcefulness

Experience That Would Be Helpful

Any of the following would be useful, but not all are essential:

• Experience with CRM systems, revenue operations, marketing operations, sales operations, or customer success operations
• Experience building automations, workflows, dashboards, or internal tools
• Familiarity with GTM engineering, RevOps, growth, lifecycle marketing, product-led growth, or funnel optimisation
• Basic technical skills such as SQL, APIs, scripting, webhooks, workflow automation, or no-code/low-code tools
• Experience measuring funnels, conversions, attribution, activation, retention, or customer lifecycle metrics
• Experience with tools such as HubSpot, Salesforce, Zapier, Make, Clay, Airtable, Notion, Google Sheets, Looker, Metabase, Intercom, Segment, or similar
• Experience using AI tools to solve practical business problems
• Degree or background in Engineering, Computer Science, Information Technology, Business, Marketing, Analytics, or a related field
• Certifications or practical experience in CRM systems, automation, AI tools, data analytics, or GTM operations, * Examples of any GTM workflows, AI workflows, automations, dashboards, customer journey improvements, CRM work, experiments, analysis, documentation, side projects, or relevant business problems you have solved

RoboShadow is a fast-growing UK-based global Cyber Security startup, and we are looking for a highly agentic GTM Engineer / AI Automation Developer to help us design, build, improve, and optimise the systems and journeys that drive growth.