IT Support Specialist

This is an exciting opportunity to join Help & Care at a pivotal point in our digital journey.

As our IT Support Specialist, you will be the first point of contact for day-to-day IT support, helping colleagues and volunteers work effectively and confidently.

Providing Level 1 and Level 2 support, you will play a key role in ensuring our systems, equipment and digital tools run smoothly, enabling our teams to deliver meaningful services across Dorset.

Key Responsibilities

• Provide first-line IT support via phone, email and in person.
• Diagnose and resolve hardware, software, printer and connectivity issues.
• Support Microsoft 365, Salesforce and other organisational systems.
• Support and maintain our SharePoint environment, intranet and website platforms.
• Set up laptops, mobile phones and other equipment for staff and volunteers.
• Manage user accounts, access permissions and password resets.
• Maintain IT equipment inventories and support documentation.
• Promote cyber security awareness and support compliance with organisational policies.
• Work with external IT providers to resolve more complex technical issues.
• Contribute ideas and improvements to enhance digital systems and ways of working., * The role is primarily home-based, with travel across Dorset as required.
• Access to your own transport and the ability to travel across the locality is essential.
• Home broadband is required to support hybrid working.
• This role is subject to satisfactory references and DBS clearance.

Do you have experience in Technical support?, We are looking for someone who:

• Has experience providing IT support in a helpdesk, customer service or technical support environment.
• Has a good understanding of computer hardware, software and networking.
• Has strong Microsoft 365 skills, including Teams, Word, Excel and PowerPoint.
• Can explain technical issues clearly to non-technical users.
• Is organised, proactive and able to manage competing priorities.
• Is approachable, patient and committed to delivering excellent customer service.
• Shares our values and passion for supporting people and communities.

Experience of SharePoint, Salesforce, hybrid working environments or the charity sector would be advantageous.

Pulled from the full job description

• Annual leave
• Cycle to work scheme, * 28 days annual leave plus bank holidays (pro rata)
• Birthday leave
• Option to purchase additional leave
• Flexible and hybrid working arrangements
• Health and wellbeing package, including GP helpline, counselling support and dental/optical contributions
• Cycle to Work Scheme
• Learning and development opportunities
• Blue Light Card discounts

Starting as a small charity in 1985, Help & Care has grown into an organisation that promotes dignity, independence and choice for all. Our vision is simple: People and Communities Living the Lives They Choose. We work across Dorset and the South Coast, delivering innovative services that support people to live independently and improve their wellbeing.