Network Engineer

Home Office Digital, designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

A Network Operations Engineer is responsible for the support, administration, design and implementation of networking services according to the departmental policy and Home Office strategy.

You will work in a team of Network Operations Engineers making sure services are delivered and supported as required. You will work with and support third parties to provide network services and with technical architects to translate architectural designs into operations., As a Network operations Engineer, you will work closely with technical architects and external suppliers to deliver network solutions aligned to departmental strategy and standards. The position offers the opportunity to be involved across the full lifecycle of network services, helping to ensure they are robust, resilient and able to meet evolving business needs. Operating in a fast-paced, service-focused environment, the team plays a vital role in maintaining high availability systems and ensuring continuity of service for critical operations., Your main day to day responsibilities will be:

• Supporting, administering, designing and implementing network services
• Resolving network issues impacting Home Office users, ensuring that technical solutions continue to meet business requirements
• Responding to incident reports, ensuring relevant prioritisation and detail to allow for effective investigation
• Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users
• Investigating faults in networks, and advising on the implementation of appropriate solutions and preventative measures
• Contributing to solutions designs, based on your understanding of the networking integrations points in the end-to-end solution, making sure that the recommended solution meets the functional and non-functional requirements, as well as Home Office standards.

Working Pattern:

Due to the business requirements of this role, it is only available on a full-time basis.

Like many organisations we need to maintain our services 24/7, therefore, on occasions there may be a requirement to work out of hours, for which you will be paid an additional allowance.

Travel

Occasional travel may be required for business needs. Any associated costs will be reimbursed in line with Home Office policy., Strategy and architecture

• Advice and guidance

• Specialist advice (TECH) - Level 3

• Strategy and planning

• Testing (TEST) - Level 2

Development and implementation

• Systems development

• Network design (NTDS) - Level 2

Delivery and operation

• Service management

• Incident management (USUP) - Level 2

• Technology management

• Systems installation and removal (HSIN) – Level 2

People and skills

• People management

• Organisational facilitation (OFCL) - Level 3, We'll assess you against these technical skills during the selection process:

• Specialist advice (TECH) - Level 3
• Testing (TEST) - Level 2
• Network design (NTDS) - Level 2
• Incident management (USUP) - Level 2
• Systems installation and removal (HSIN) – Level 2
• Organisational facilitation (OFCL) - Level 3, All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. The level of Criminal Record Check required for this role is [Basic] . Further details are included in the Notes to Candidates.

Non-Police Personnel Vetting (NPPV)

You should currently hold, or be willing to obtain, Non-Police Personnel Vetting (NPPV) Level-3 vetting (including financial checks). This is essential for the role. For further information visit About the Police National Vetting Service , Warwickshire Police.

Formal offers of employment will not be made until successful candidates have obtained both NSV clearance and NPPV3 clearance.

For existing Civil Servants: Please note that failure to obtain NPPV3 Clearance may trigger a formal review of your National Security Vetting Clearance (NSV). Depending on the nature of the information identified, this could result in your NSV being revoked., If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in Presentation skills?, * Networking concepts, switching, routing, firewalling and load balancing

• Maintaining focus on the whole life cycle of service delivery; from design, development, and delivery through to operations
• Dissecting a problem into its component parts to identify and diagnose root causes, allowing for problem resolution
• Demonstrating the ability to build effective partnerships with diverse teams across multiple locations and technologies
• Presenting verbal and written information clearly and accurately in language which meets the needs of the user and can adapt to stakeholders' reactions with flexibility

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework- Use the levels of responsibility to understand what would be expected for each technical skill listed). Please see below for the relevant skills for your role, * Delivering at Pace

• Making Effective Decisions
• Changing and Improving, This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills., If you are successful at sift stage, you will be invited to an interview that will be Behaviours (Delivering at Pace, Making effective decisions and Changing and improving) and Technical Skills based questions. All Behaviours listed in the selection process will be scored at the interview., Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

Pulled from the full job description

• Annual leave
• Company pension, £43,500 - £46,000 New entrants to the Civil Service will start their role on the salary band minimum £43,500.

Recruitment and Retention Allowance (RRA): Up to £5,000 is available for candidates who demonstrate exceptional skills and experience evidenced at interview stage. GBP, In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• The advertised role is eligible for a Digital Capability Allowance. Successful candidates with exceptional skills and experience may apply for a Recruitment and Retention Allowance.