Information Technology - Help Desk Assoc (Infrastructure)
Role details
Job location
Tech stack
Job description
The IT Help Desk Associate I - Infrastructure is a foundational role focused on supporting and maintaining the company's IT infrastructure while providing limited Tier 1 user support. This position prioritizes hands-on experience with systems, networking, and platform operations, enabling growth into engineering-level responsibilities. The role is responsible for assisting in the stability, performance, reviewing alerts, and security of infrastructure systems, including servers, networks, virtualization, and cloud services, while supporting end-users as needed to maintain operational continuity.
- ️ Responsibilities
- Monitor and maintain server environments, including Windows Server and virtualized systems (Active Directory, Group Policy, monitoring, syncing)
- Assist with VMware/virtualization management (VM provisioning, monitoring, snapshots)
- Support network infrastructure including switches, VLANs, and Wi-Fi troubleshooting
- Perform system patching, updates, and maintenance across servers and endpoints
- Assist with backup and recovery systems (e.g., Veeam), including validation and testing
- Support VPN and secure remote access systems
- Participate in infrastructure troubleshooting and root cause analysis
- Assist with monitoring tools, alerts, and system performance tuning
- Support warehouse and remote site infrastructure (network, cameras, devices)
- Participate in infrastructure projects (upgrades, rollouts, migrations)
- Provide Tier 1 support for desktops, laptops, and mobile devices when needed
- Assist with account provisioning in Active Directory and Google Workspace
- Support hardware deployment and workstation setup
- Document tickets and ensure proper communication with users
- Escalate issues appropriately after structured troubleshooting
- Follow structured troubleshooting and IT processes
- Document infrastructure configurations and procedures
- Contribute to knowledge base and SOP development
- Ensure all work is tracked through the ticketing system
Requirements
Do you have experience in VLAN?, Do you have a Associate's degree?, * 1-3 years of IT experience with exposure to infrastructure or systems
- Associate degree or certifications (CompTIA, Network+, Microsoft, VMware preferred)
- Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs)
- Experience or exposure to virtualization platforms (VMware preferred)
- Familiarity with Google Workspace or Microsoft 365
- Strong troubleshooting and analytical skills
- Desire to grow into an infrastructure/engineering role
- There at Every Turn: Our Benefits
Benefits & conditions
Pulled from the full job description
- Tuition reimbursement
- Health insurance
- 401(k) matching
- Paid time off
- Dental insurance
- Flexible spending account
- Paid holidays, We believe in empowering our employees through career growth opportunities, ongoing learning, and a strong culture of support. Here's what we offer:
- Competitive Pay Structure
- Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)
- Generous Paid Time Off and Paid Holidays
- 401(K) Match
- Tuition Reimbursement
- Company-Sponsored Events
- Subsidized Part Purchasing Program
We value all employees. We believe we are one. These beliefs extend to everyone we encounter: clients, customers, vendors, employees, applicants, enthusiasts and followers. We offer career development through training opportunities, including Tuition Reimbursement, to further hone professional talents.