Senior Systems Analyst-Information Technology

Provides administration for all City critical systems and applications. Assists with installation, maintenance, and repair; installs, monitors, and administers computer software; provides user device and application support; serves as a backup to other IT employees. Work is performed with minimal supervision with an emphasis on customer support and security fabric consideration. Under the IT Director., * System Analysis & Design: Analyze existing systems, identify problems, gather requirements, and design efficient, cost-effective technical solutions.

• Troubleshooting & Support: Diagnose and resolve complex technical issues, performing root cause analysis, implementing fixes, and providing critical production support.
• Documentation & Training: Create detailed technical documentation, user guides, training manuals, and conduct training sessions for staff.
• Collaboration & Leadership: Coordinate with team members and end users ensuring smooth communication and alignment with business goals.
• Process Improvement: Evaluate systems for efficiency, recommend enhancements, and ensure adherence to IT policies and industry best practices.

Administers:

• Backup management system
• Security Cameras
• Access Control
• Cloud and On-Premises Applications
• System and network connectivity
• Network security
• RMS/CAD
• Certificate Management
• Printing
• DNS
• Document Scanning

This position handles majority of escalated service desk tickets and further escalates critical issues to IT Director. This position also participates in an on-call rotation schedule., SUPERVISORY CONTROLS: The Information Technology Director assigns work in terms of very general instructions and guidelines. Completed work is reviewed for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include technical manuals, user specifications, supervisory instructions, federal, state, and city laws, and department policies and procedures. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied technical duties. Frequently changing computer technologies and the need to communicate technical information to non-technical personnel contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to assist with the performance of help desk, systems analysis, design, and maintenance duties. Successful performance helps ensure the efficient and effective provision of computer information services to all City departments.

PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, vendors, and consultants.

PURPOSE OF CONTACTS: Contacts are typically used to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or computer table.

WORK ENVIRONMENT: The work is typically performed in an office or a computer room, outdoors, and occasionally in automobiles.

Do you have experience in Wireless networking?, Do you have a Bachelor's degree?, * Mid-Advanced level knowledge of server and workstation hardware and troubleshooting abilities.

• Mid-Advanced level knowledge of switch, router, and cabling design, configuration, and maintenance.
• Mid-Advanced level knowledge of system and network design.
• Mid-Advanced level knowledge of TCP/IP protocol, and wireless communication protocols.
• Mid-level knowledge of basic programming and scripting languages (i.e., Windows scripting host, Unix shell programming, and VB).
• Proven skill in the installation, repair, and maintenance of complex computer hardware and software.
• Proven skill in time prioritization and management.
• Proven skill in troubleshooting and problem solving.
• Experienced skill in the operation of computer equipment.
• Experienced in oral and written communication., Any combination of education and/or experience equivalent to a bachelor's degree with an emphasis in computer technology or related field and 5 years of qualified experience. Experience with computer networking, telecommunications, hardware, and software support at a Mid-Advanced level is required. Professional Level Microsoft/Cisco//Fortinet/PMP/ITIL certifications have preference.

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Vision insurance
• Dental insurance
• Paid sick time
• Life insurance
• Disability insurance, The City of Hickory provides a generous benefit package, in addition to salary:
• 11 paid holidays
• 12 paid sick leave days per year
• Paid vacation
• City-paid individual health insurance (H.S.A.)
• Low-cost dental and vision insurance
• Employee Assistance Program - 5 FREE visits
• 14.35% contribution per employee to the NC Local Government Retirement System
• Up to 5% matching contribution to 401k
• Free Life insurance of 1.5 times salary up to ($125,000)
• Tuition Assistance Program
• On-site Wellness Clinic
• A selection of voluntary benefits such as additional life insurance, dependent life, Short-term disability insurance, accident, and critical illness insurance; All at very competitive rates.
• Benefits package valued at over ($15,000) annually.

Employees working in seasonal/part-time positions are not eligible for benefits.