IT Systems Analyst

Hands-on IT Systems Analyst supporting day-to-day end user issues while contributing to systems analysis, reporting, data management, and process improvements. Acts as a bridge between help desk support and systems administration., * Provide Tier 1-2 end user support across hardware, software, Microsoft 365, and access issues

• Troubleshoot endpoints, identity/access, collaboration tools, and business applications
• Support system administration tasks (SaaS, directory services, patching, device management)
• Perform data analysis, reporting, and data quality management (Excel, SQL, Power BI, etc.)
• Manage endpoint lifecycle (provisioning, imaging, inventory, asset tracking)
• Execute user onboarding/offboarding and access controls
• Identify trends, root causes, and process improvement opportunities
• Maintain documentation, workflows, and support standards

Do you have experience in macOS administration?, * 2+ years IT support / systems support experience (Microsoft 365 environment preferred)

• Experience with Windows, macOS, mobile devices, and endpoint management tools
• Strong troubleshooting across hardware, software, and access/identity issues
• Data/reporting experience (Excel required; SQL/BI tools preferred)
• Exposure to scripting/automation (PowerShell, Power Automate) is a plus
• Strong communication, organization, and problem-solving skills, * Experience with Intune, TeamViewer, BeyondTrust, or similar tools
• Familiarity with ticketing systems, asset management, and IT documentation