IT & Security Support Specialist - Shreveport

Security Operations & Monitoring (70%)

Security Monitoring & Incident Response

• Monitor security platforms, alerts, and logs to identify potential threats, suspicious activity, and vulnerabilities.
• Investigate security events and support incident response, containment, remediation, and recovery efforts.
• Analyze trends and patterns in security data and escalate findings when appropriate.
• Assist in developing and improving security monitoring, detection, and response capabilities.

Endpoint Security & Threat Management

• Administer and support endpoint security solutions, including endpoint detection and response (EDR) platforms.
• Monitor endpoint health, security posture, and compliance with organizational standards.
• Assist with configuration, tuning, troubleshooting, and optimization of security tools.
• Support onboarding and integration of new endpoints, systems, and log sources into security monitoring platforms.

Vulnerability & Patch Management

• Conduct and support vulnerability scanning, assessment, and validation activities.
• Prioritize and track remediation efforts in collaboration with internal stakeholders.
• Support patch management processes to ensure timely remediation of security vulnerabilities.
• Assist with reporting and metrics related to vulnerability management programs.

Identity & Access Security

• Administer Microsoft 365 security controls, including MFA, conditional access, auditing, and email security.
• Support identity and access management processes across Active Directory and Entra ID environments.
• Perform user access reviews and assist with privileged access management initiatives.

Network & Security Administration

• Assist with firewall administration, security rule reviews, and network security troubleshooting.
• Support implementation and maintenance of security controls across cloud and on-premises environments.
• Participate in security assessments, audits, and compliance-related activities.

IT Infrastructure & Technical Support (30%)Systems Administration

• Manage and maintain Windows servers, workstations, and core infrastructure components.
• Perform system updates, maintenance, backups, and performance monitoring.
• Troubleshoot hardware, software, and networking issues.

Microsoft 365 & Infrastructure Support

• Administer Microsoft 365 services, user accounts, permissions, and collaboration platforms.
• Support core networking services including TCP/IP, DNS, DHCP, VPN, and connectivity troubleshooting.
• Assist with infrastructure health monitoring and capacity planning initiatives.

End-User Support

• Provide Tier II and Tier III support for escalated technical issues.
• Support employee onboarding and offboarding activities.
• Resolve complex technical issues impacting users, systems, and business operations.

Documentation & Continuous Improvement

• Document security procedures, incident activity, infrastructure configurations, and operational processes.
• Recommend and implement improvements to security monitoring, vulnerability management, and IT operations.
• Stay current on emerging cybersecurity threats, technologies, and industry best practices.

Do you have experience in Vuls?, Do you have a Associate's degree?, The ideal candidate has a strong foundation in IT operations and a demonstrated interest in cybersecurity, with the ability to proactively identify risks, support security initiatives, and contribute to a secure and resilient technology environment., * Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or related field, or equivalent professional experience., * 3+ years of experience in cybersecurity, systems administration, IT operations, or a related technical role.

• Experience supporting security operations, vulnerability management, or security monitoring functions.
• Experience handling escalated technical issues in a Tier II or higher support environment.

Technical Skills

• Strong experience with Microsoft 365 administration and security features.
• Experience with security tools such as SIEM platforms, EDR solutions, vulnerability scanners, and security monitoring tools.
• Working knowledge of Windows Server, Active Directory, and Entra ID.
• Strong understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and firewall technologies.
• Experience supporting patch management and vulnerability remediation processes.

Preferred QualificationsExperience with one or more of the following technologies:

• Splunk
• Tenable
• Cisco XDR / Secure Endpoint
• Cloudflare
• Palo Alto Networks
• VMware

Additional preferred experience:

• SOC 2, HIPAA, or similar compliance frameworks.
• Azure cloud administration and security.
• Security incident response and threat detection activities.
• Security certifications such as Security+, CySA+, SC-200, SC-300, or equivalent.

This role is ideal for an IT professional who wants to build a long-term career in cybersecurity. The position places a strong emphasis on security operations, vulnerability management, endpoint security, and threat detection while maintaining hands-on involvement with core infrastructure and systems administration. The successful candidate will play a critical role in protecting the organization's technology environment while helping ensure stable and reliable IT operations.