Systems/Lan Administrator

Responds promptly to customer needs submitted by the service desk, customer, and/or outside stakeholder. Analyzing problems, developing solutions, and implementing them effectively. Takes a customer-centric approach to problem solving. Works on projects as assigned to meet the commitments of the agency., Processes, documents, and coordinates resolution of trouble calls with all other IT entities and customers. Travels throughout the State to perform duties as needed. Supporting local and/or off-site events for the Agency. Maintains accurate records of repairs using current ticketing system. Installing, configuring, and repairing hardware and software components, including peripherals.

Works in conjunction with the agency hardware, software and security teams to ensure compliance with statewide standards and documentation. Maintain Agency wide yearly educational compliance through ADOT's Learning program. Knowledge, Skills & Abilities (KSAs): Knowledge of:

• General working knowledge of infrastructure technologies.
• Various software applications, their functionalities, and how to troubleshoot common software problems.

Do you have a valid Driver's License license?, Do you have experience in Stakeholder relationship building?, Do you have a Bachelor's degree?, * Strong customer service skills.

• Excellent interpersonal, written and oral communication skills.
• Linear troubleshooting skills.
• Google Workspace

Ability to:

• Balance, prioritize and organize multiple tasks.
• Work collaboratively in teams and across organizations.
• Synthesize feedback and adjust plans accordingly.
• Build strong relationships inside and outside the organization.

Selective Preference(s):

Bachelor's degree and/or 3 or more years of experience in IT related field. Certifications; Microsoft, A+, Server +, Network +, CompTIA.

Arizona Criminal Justice Information System. (ACJIS) Certification. Pre-Employment Requirements:

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• Retirement plan
• Dental insurance
• Life insurance
• Disability insurance, The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement