Hiring: L2 Deskside Support Engineer

• Provide onsite desktop and deskside support for front-office and business users
• Deliver VIP/white-glove support to senior stakeholders, executives, and investment teams
• Troubleshoot Windows 10/11, Microsoft 365, Active Directory, VPN, networking, and Citrix/VDI environments
• Support desktops, laptops, multi-monitor setups, mobile devices, printers, and peripherals
• Manage incidents and service requests through ServiceNow, Jira, or similar ITSM tools while meeting SLA requirements
• Support onboarding/offboarding, device imaging, hardware deployments, asset management, and endpoint configuration
• Coordinate with infrastructure and application teams to resolve high-priority technical issues
• Maintain accurate ticket documentation and contribute to knowledge-base articles
• Support collaboration tools, remote access, and secure user connectivity

• 4-8 years of Desktop Support / Deskside Support experience
• Strong Windows Desktop and Endpoint Support expertise
• Microsoft 365, Active Directory, VPN, Networking, and Citrix/VDI
• Experience with ServiceNow, Jira, or equivalent ITSM tools
• Experience supporting VIP/Executive users
• Excellent troubleshooting, communication, and customer service skills

Preferred Skills:

• Financial Services, Asset Management, Investment Banking, Capital Markets, or Banking experience
• Experience supporting traders, portfolio managers, research analysts, or front-office users
• Exposure to Bloomberg, Refinitiv, FactSet, Aladdin, OMS/EMS, or market-data platforms