Chief Technology Officer (MSP)

The Chief Technology Officer (CTO) will be responsible for driving the technical vision, operational excellence, cybersecurity strategy, and long-term growth of Fabre Tech.

This is not a corporate CTO role buried behind layers of management. We are looking for a hands-on technology leader who can help scale an MSP, mentor engineers, participate in strategic client conversations, improve profitability, and build the operational framework required to support significant growth.

The ideal candidate combines deep technical expertise with strong business acumen and understands how technology decisions impact client satisfaction, employee success, and company profitability.

What You'll Do

Strategic Leadership

• Develop and execute Fabre Tech's technology roadmap.
• Partner with the CEO to establish long-term growth initiatives and service offerings.
• Identify opportunities for automation, AI integration, operational efficiencies, and service innovation.
• Drive standardization across client environments to improve scalability and service delivery.
• Evaluate emerging technologies and determine their fit within our service portfolio.

MSP Operations & Service Delivery

• Oversee engineering, projects, escalations, and technical service delivery.
• Establish and refine technical standards, best practices, and documentation requirements.
• Lead technical review meetings, project planning, and service improvement initiatives.
• Own escalation management for complex Level 3 and Level 4 issues.
• Improve operational efficiency through process optimization and automation.
• Work closely with leadership to improve service margins and technician utilization.

Client Strategy & Advisory

• Participate in client Quarterly Business Reviews (QBRs) and executive-level meetings.
• Serve as a trusted technology advisor to key clients.
• Assist with technical account management and strategic planning.
• Conduct technology assessments and provide recommendations aligned with client business objectives.
• Support business development efforts through technical discovery, solution design, and pre-sales engineering.

Cybersecurity & Compliance Leadership

• Oversee cybersecurity strategy across all managed clients.
• Ensure alignment with frameworks such as NIST, CIS, HIPAA, CMMC, and ISO 27001.
• Guide vulnerability management, disaster recovery planning, business continuity, and incident response strategies.
• Evaluate and implement security technologies and services that enhance client protection.

Team Development

• Mentor engineers and technical leadership team members.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.

Vendor & Financial Management

• Manage strategic vendor relationships and partnerships.
• Review service profitability and identify opportunities for cost optimization.
• Assist with budgeting, forecasting, procurement strategy, and service pricing.
• Ensure technical decisions support both client outcomes and business goals., * Improve operational efficiency through automation and standardization.
• Reduce escalations through stronger technical processes and mentoring.
• Enhance client satisfaction and retention.
• Strengthen cybersecurity offerings and compliance frameworks.
• Improve project delivery consistency and profitability.
• Help build the foundation required for Fabre Tech's next phase of growth.

Why Fabre Tech

• Direct access to executive leadership and decision-making.
• Opportunity to help shape the future of a rapidly growing MSP.
• A culture that rewards performance, initiative, and innovation.
• Strong investment in employee growth and leadership development.
• Ability to make a measurable impact on both the company and its clients.
• Leadership that has been in your shoes and understands the realities of managed services.
• A team that celebrates wins, supports one another, and shares a common vision for success.

If you're looking for an opportunity to build something meaningful, influence the direction of a growing MSP, and leave your mark on the future of the company, we'd love to talk.

Pay: $90,000.00 - $130,000.00 per year

Do you have experience in Windows Server administration?, * 10+ years of IT experience.

• 5+ years of MSP leadership experience.
• Previous experience as a CTO, Director of Technology, Director of Engineering, Technical Services Manager, or equivalent leadership role within an MSP.
• Strong understanding of MSP operations, service delivery, project management, and client success.
• Demonstrated experience scaling teams and processes.
• Exceptional communication and executive-level presentation skills.
• Ability to translate technical concepts into business outcomes.

Technical Expertise

Deep understanding of:

• Microsoft 365
• Azure & Cloud Infrastructure
• Entra ID (Azure AD)
• Intune & Endpoint Management
• Windows Server Environments
• Networking (SonicWall, Fortinet, Meraki, Unifi)
• Virtualization (Hyper-V, VMware)
• Backup & Disaster Recovery Solutions
• Cybersecurity Frameworks and Best Practices
• RMM, PSA, Documentation, and Automation Platforms

Bonus Points For

• Experience leading a rapidly growing MSP.
• Strong financial and operational management experience.
• PowerShell, API integrations, or automation expertise.
• Experience building service offerings and go-to-market strategies.
• Cybersecurity leadership certifications.
• Experience with M&A integrations or MSP acquisitions.
• Public speaking, thought leadership, or industry event participation.

Pulled from the full job description

• Professional development assistance
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Profit sharing, * Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

At Fabre Tech, we're not just another Managed Service Provider - we're redefining what an MSP can be. We're looking for a high-performing Chief Technology Officer who wants to grow with the company, not just collect a paycheck. Here's what makes Fabre Tech different: * Effort is always recognized. When the company wins, you win - financially and professionally. * We're scaling fast, not just growing. This is your chance to get in during our expansion phase and help shape the future of IT on the East Coast and Globally. * We do things differently. Fabre Tech is bringing the Silicon Valley mindset to the MSP world - automation, innovation, and client experience. * Culture comes first. Our CEO stands by one philosophy: Happy employees = happy clients = a thriving business. * Leadership that gets it. Our CEO has over 15 years in the Managed Services industry and has done every role - from help desk to systems architecture - so he truly understands what engineers face day-to-day. * Your ideas matter. This is a team-driven environment where everyone's input shapes how we scale and improve. * Career growth is built-in. Whether you want to specialize in cybersecurity, cloud infrastructure, or leadership, we'll build a growth plan together to get you there. If you want to join a winning team that values loyalty, innovation, and a global mindset - Fabre Tech is where you belong.