On-Site IT Support Technician

CPU Defender LLC is hiring a full-time On-Site IT Support Technician to support day-to-day technology operations at a client facility in Romeoville, IL.

This role is a good fit for someone with help desk or desktop support experience who wants steady on-site work, real hands-on variety, and the opportunity to grow beyond basic Level 1 support. You will be the first point of contact for everyday IT issues, supporting office users, warehouse users, workstations, printers, peripherals, conference room equipment, and basic account/software needs.

You will work directly under the owner of CPU Defender and receive hands-on training, mentorship, and exposure to real business IT operations. The goal is to hire someone who can confidently handle Level 1 support today and grow into stronger Level 2 responsibilities over time.

What You'll Do

• Respond to help desk tickets, troubleshoot issues, document work performed, and follow issues through resolution.
• Support end users in person and remotely with Windows 10/11, Microsoft 365, basic software issues, printers, scanners, peripherals, and common workstation problems.
• Provide hands-on support throughout the facility, including office areas and warehouse floor environments.
• Assist with new computer setups, user onboarding, equipment moves, hardware swaps, and basic device configuration.
• Help maintain IT documentation, asset records, ticket notes, and basic how-to guides.
• Escalate more complex issues with clear notes, screenshots, troubleshooting steps, and business impact.
• Support basic account and access requests under supervision.
• Assist with routine maintenance tasks, patching coordination, inventory cleanup, and equipment organization.
• Communicate clearly and patiently with non-technical users.

Do you have a valid Driver's License license?, Do you have experience in Technical support via phone?, * 1 to 2 years of help desk, desktop support, or similar IT support experience.

• Solid Windows 10/11 troubleshooting skills.
• Familiarity with Microsoft 365, Outlook, Teams, OneDrive, and common business applications.
• Experience working with a ticketing system or documenting support requests.
• Comfortable supporting users face-to-face, over the phone, and remotely.
• Able to troubleshoot printers, peripherals, monitors, docking stations, and basic network connectivity issues.
• Strong communication skills with non-technical users.
• Reliable, professional, and able to work independently after training.
• Able to lift up to 40 lbs and be on your feet for hands-on work when needed.
• Valid driver's license and reliable transportation.

Nice to Have

• CompTIA A+, Network+, or similar certification.
• Exposure to Microsoft Entra ID, Active Directory, or basic user/account administration.
• Basic networking knowledge such as IP addresses, Wi-Fi, switches, cabling, and VLAN concepts.
• Experience with RMM tools, endpoint security tools, or remote support tools.
• Experience supporting warehouse devices, barcode scanners, label printers, or shared workstations.
• Interest in growing into Level 2 support, systems administration, networking, or cybersecurity.

Pulled from the full job description

• Professional development assistance
• Tools provided
• Paid time off
• Health savings account
• Career development plan, * Salary: $52,000 to $56,000 annually, based on experience.
• Health benefit: $300/month tax-free health insurance reimbursement through QSEHRA.
• Paid time off: 80 hours of PTO accrued evenly across the year, usable for any reason.
• Holidays: Holidays observed by the Quality Craft Romeoville facility.
• Equipment provided: Work laptop and required tools provided.
• Training support: Paid certification support for approved certifications such as CompTIA A+, Network+, or similar.

Work Environment

This is an on-site role based at a business facility in Romeoville, IL. The work includes normal office support as well as hands-on support in warehouse and operations areas. The role requires someone who is comfortable moving around the facility, talking directly with users, and switching between ticket work, hands-on troubleshooting, and documentation.

Why Join CPU Defender?

CPU Defender is a small, growing IT and cybersecurity company that provides managed IT, security, infrastructure, and technology leadership services. This role gives you the chance to work at a stable client site while being trained and managed by a senior technical resource.

You will not be stuck in a call-center queue doing the same password reset all day. You will get real exposure to business IT, end-user support, hardware, Microsoft 365, basic networking, documentation, security practices, and operational technology needs.

https://cpudefender.com

Pay: $52,000.00 - $56,000.00 per year, * Health savings account

• Paid time off
• Professional development assistance