3rd Level Technical Support Specialist

In this role, you will be part of the DTX Studio support organization, focusing on resolving complex software and database-related issues within the DTX Studio ecosystem. You will handle escalated cases requiring deep technical analysis and collaborate closely with R&D, development teams, and global support teams., * Handle escalated Level 3 technical issues related to DTX Studio Core, software, and database environments

• Perform structured root-cause analysis for complex and recurring issues
• Define, test, and implement technical solutions and workarounds
• Act as a bridge between Support and R&D , ensuring clear technical communication and feedback loops
• Use tools such as Jira and CRM systems for case tracking, prioritization, and documentation
• Contribute to the knowledge base and internal documentation to improve support processes and reduce recurring issues
• Support continuous improvement of product quality by identifying trends and contributing to long-term solutions
• Work in a global support environment with cross-functional collaboration, Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

• Bachelor's degree in Computer Science, ICT , or a related technical field, or equivalent experience
• 3+ years of experience in technical support, software support, or system/application engineering
• 2+ years of experience in troubleshooting complex software or database environments
• Hands-on experience with relational databases (analysis, querying, troubleshooting)
• Strong analytical and problem-solving skills with a structured approach to debugging
• Experience working with ticketing or issue tracking tools (e.g., Jira, CRM systems)
• Ability to work independently on complex issues while collaborating with cross-functional teams
• Fluent in English (written and spoken)

Preferred Requirements (Nice-to-have Qualifications)

• Experience in medical software, dental software, or regulated environments
• Knowledge of cloud platforms (e.g., Azure)
• Familiarity with software architecture or development processes
• Experience working directly with R&D or development teams
• Understanding of DICOM, imaging workflows, or healthcare IT systems
• Additional language skills

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care., Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .