Senior Salesforce Systems Analyst
Role details
Job location
Tech stack
Job description
The Senior Salesforce Systems Analyst will provide system administration and business analysis support for Third Wave's Salesforce CRM, which underpins internal operations. This individual will play a critical role in maintaining and optimizing a suite of custom, in-house applications built on the Salesforce platform. In addition to day-to-day administration, the consultant will partner with stakeholders to enhance functionality, improve business processes, and extend system capabilities. The role operates under the guidance of a senior internal lead with deep institutional knowledge of the CRM and its evolution., * Administer and maintain the Salesforce CRM instance, ensuring system stability, data integrity, and user support.
- Manage user access, profiles, permissions, and environment configurations.
- Monitor and support custom applications supporting core business functions, including:
- Sales Orders
- Customer Licensing and Subscriptions
- Professional Services, including SOWs and Timesheets
- Accounts Receivable, including Invoicing
- Configuration Management, including epics, user stories, and system components
- Project Issue Tracking
- Analyze business requirements and translate them into scalable Salesforce solutions.
- Design, configure, and optimize solutions using Salesforce tools, including Flow Builder and declarative configuration.
- Collaborate with Salesforce Developers when Apex is required.
- Identify opportunities to improve business processes, automation, and reporting capabilities.
- Collaborate with cross-functional stakeholders to gather requirements and validate solutions.
- Support testing, troubleshooting, and deployment of enhancements and fixes.
- Document system changes, processes, and technical designs to ensure long-term maintainability., * Availability: Work meetings may be scheduled between 9 AM and 5 PM Pacific Time, Monday through Friday.
- Type: Remote Self-Employed Contractor.
- Workload: Variable. 10-20 hours of system administration monthly, with an additional 10-30 hours per month for project work.
Requirements
Do you have experience in Solution architecture design?, Required
- 7+ years of Salesforce experience, including strong system administration expertise.
- Proven experience supporting complex Salesforce orgs with custom applications.
- Hands-on experience with Flow Builder, declarative configuration, and Salesforce data modeling.
- Experience acting in a business analyst capacity, including requirements gathering, process mapping, and solution design.
- Strong understanding of SaaS business models, including subscriptions and licensing.
- Ability to manage and prioritize multiple initiatives in a dynamic environment.
- Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
Preferred
- Familiarity with Professional Services Automation (PSA), accounts receivable processes, or financial workflows in Salesforce.
- Exposure to Agentforce and regular use of AI services to improve the quality and efficiency of work.
- Experience supporting agile project management tooling (epics, user stories, test cases, etc)
- Prior experience working within long-evolving, highly customized Salesforce orgs.
- Salesforce certifications, such as Administrator, Advanced Administrator, or Platform App Builder.
- Experience with Apex and the ability to read or debug code.
- Working knowledge of Salesforce Channel Order App and License Management App.