Support Technician III

We are looking for a senior-level Support Technician III who knows Homecare Homebase (HCHB) inside and out. In this role, you'll be the go-to technical and operational resource for our home health and hospice workflows. You'll work closely with clinical staff, operational leaders, and tech teams to solve complex system issues, improve performance, and keep our remote end-users moving forward., * Tier 3 Support: Serve as the primary escalation point for advanced HCHB and clinical application issues.

• Troubleshooting: Diagnose and resolve complex software, workflow, and user problems across multiple remote locations.
• Auditing & Compliance: Audit records and data for accuracy and timeliness, reviewing results directly with nursing and medical staff.
• Team Leadership: Supervise medical records staff, coordinate schedules, delegate assignments, and help interview, train, and onboard new team members.
• Data Security: Ensure the strict confidentiality and security of all clinical data.
• Medical Coding: Help oversee and complete coding using current ICD and CPT classifications as needed.

• HCHB Experience: Hands-on experience supporting Homecare Homebase in a technical, clinical, or application support role (Required).
• Industry Knowledge: A strong understanding of home health and hospice workflows, documentation, and operational practices.
• Tech Skills: Proficiency with Windows, Microsoft 365, Teams, and remote support tools.
• Problem-Solving: The ability to untangle complex technical/workflow issues quickly in a fast-paced environment.
• People Skills: Solid communication and customer service skills, with a track record of supporting remote users.

Benefits we offer: Flexible Schedule Competitive Pay & Holiday Incentive Pay Earned Time Off Health, Dental, Vision, Disability and Life insurance 401k with generous company contributions Tuition Reimbursement Opportunities Advancement Opportunities