Technical Support Specialist

Customer Service Microsoft Office Spanish Language Business Valuation Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving), * Provide technical support to sales teams, contractors, distributors, engineers, and architects to promote and support company products

• Diagnose and troubleshoot water heater issues over the phone, identifying root causes and delivering clear solutions
• Research and resolve installation and product usage issues for contractors and end users
• Differentiate between technical and business issues and resolve or escalate as needed
• Accurately document warranty information and detailed case notes for each interaction
• Follow up promptly to ensure customer issues are resolved
• Support team members with high-priority technical inquiries
• Respond to email inquiries related to product information and troubleshooting
• Assist with multilingual support or Spanish call queues as needed
• Participate in additional projects or assignments as directed, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Office Svcs Coordinator Aston Carter Ontario, CAOn-Site Typing Finance Marketing Operations Accounting Procurement Real Estate Multitasking Supply Chain Adobe InDesign Detail Oriented Microsoft Excel Customer Service Microsoft Office Marketing Materials DocuSign (Software) Inventory Management Administrative Support Artificial Intelligence Administrative Functions +0 Materials Associate Aerotek Santa Ana, CAOn-Site Aviation Machinery Innovation Warehousing Pallet Jacks Supply Chain Order Picking Prioritization Cycle Counting Health Advocacy Customer Service Microsoft Office Inventory Control Material Handling Inventory Staging Office Management Inventory Management Warehouse Management Packaging And Labeling Shipping And Receiving Artificial Intelligence Discounts And Allowances Enterprise Resource Planning Employee Assistance Programs Top Secret-Sensitive Compartmented Information (TS/SCI Clearance) +0 Test Engineer - Corona, CA Hubbell

Sales Operations Multitasking Communication Team Oriented Phone Support Water Heaters Self-Motivation Medical Records Problem Solving, We're seeking a customer-focused Technical Support Specialist who thrives in fast-paced environments and enjoys solving complex problems. This role is ideal for someone who combines strong communication skills with hands-on technical troubleshooting experience., * 1+ year of customer service or phone support experience

• 2+ years of technical troubleshooting experience (HVAC or related preferred)
• High school diploma or equivalent
• Strong verbal and written communication skills across diverse audiences
• Ability to multitask and stay focused in high-pressure situations
• Proactive, self-motivated, and team-oriented mindset
• Proficiency with Microsoft Office, especially Outlook
• Flexibility to work weekends, holidays, and overtime as needed, * Hands-on HVAC field experience or related certification/training
• Call center experience
• Passion for troubleshooting and problem-solving, * Strong customer-first mindset
• Clear, confident communicator
• Resourceful problem solver who enjoys technical challenges
• Positive attitude and ability to work collaboratively, AutoCAD LabVIEW Marketing Operations Innovation Resilience 3D Modeling Natural Gas Data Centers Blueprinting Communication Test Planning Test Equipment Experimentation Design Software Vertical Market Tensile Testing Microsoft Office Data Acquisition Test Engineering Failure Analysis SolidWorks (CAD) Renewable Energy Telecommunications Laboratory Testing Electrical Systems Laboratory Equipment Training And Development ASTM International Standards Ethical Standards And Conduct Programmable Logic Controllers Troubleshooting (Problem Solving) +0

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.