IT Technician

Join a dynamic and creative company in Hampshire, that has been a leader in manufacturing and supplying natural flavours to the food and beverage industry since 1965. We operate in over 50 countries and credit our success to our dedicated employees - 30% of whom have been with the company for over a decade. A key factor in our growth is a commitment to World-Class Manufacturing (WCM), fostering continuous improvement and innovation across the business.

We pride ourselves on a vibrant and distinctive workplace culture that values individuality, innovation, and collaboration. We believe work should be enjoyable, blending professionalism with a friendly atmosphere where hard work is recognised and rewarded.

The successful candidate's responsibilities will include but not be limited to:

• Make sure operating systems and software are regularly updated with security patches.
• Verify that antivirus or endpoint protection software is installed and working.
• Ensure firewalls are enabled and properly configured on all devices.
• Organize regular security checks and compliance reviews against Cyber Essentials requirements.
• Work with IT team or suppliers to fix security issues and vulnerabilities.
• Maintain records and evidence needed for Cyber Essentials certification and audits.
• Support staff with basic cyber security guidance and awareness.
• Coordinate the secure setup of new computers and the secure disposal of old equipment.
• Act as the main point of contact for Cyber Essentials PC-related activities and certification assessments
• Act as the first point of contact for IT support requests from end users.
• Provide first-line troubleshooting and resolve common hardware, software, and account issues.
• Track and analyse break-fix ticket statistics, trends, and recurring issues.
• Produce reports and metrics for presentations and management reviews.
• Assist with user onboarding, account setup, and basic IT training where required.

Do you have experience in Technical support?, * First-line IT support, incident management, and break-fix troubleshooting.

• Experience of Ticket triage, prioritisation, and escalation.
• Excellent customer service and communication skills
• Strong problem-solving and analytical skills
• Experience of documentation management
• Experience of reporting and analysis of support metrics, trends, and break-fix statistics.
• Awareness of Cyber Essentials-aligned PC management, including patching, endpoint security, and asset management
• Ability to work independently and collaboratively within technical support teams
• Experience of project-based deployment and support environments
• Proactive, organised, and diligent approach to service delivery and continuous improvement
• Experience of Laptop and desktop installation, configuration, and support
• Experience of Hardware diagnostics, repair, and fault resolution
• Experience of Printer, peripheral, and network device support

Pulled from the full job description

• Referral programme
• Financial planning services
• Sick pay
• Bereavement leave
• Life insurance
• Additional leave
• Company pension, * Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Financial planning services
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay