Level 3 Engineer (Azure/Networks)

Working Pattern: 5 Days per Week On-SiteThe OpportunityOur client is seeking a Senior Network & Infrastructure Engineer to join their growing technical team. This is a newly created position driven by several new customer contracts and offers the opportunity to work on a mix of project delivery and technical support activities across a diverse customer base.The successful candidate will primarily focus on delivering networking projects, including greenfield and brownfield network deployments, while also supporting the wider service desk function during quieter project periods. This role would suit an experienced engineer who enjoys hands-on networking, customer engagement, and mentoring colleagues.The RoleAs a senior member of the engineering team, you will take ownership of complex networking deployments and act as a technical escalation point across networking, cloud, and infrastructure technologies.Key responsibilities include:

• Design, implementation and deployment of wired and wireless networking solutions
• Installation, configuration and testing of switches, routers and wireless access points
• Delivery of both greenfield and brownfield network projects across customer environments
• Troubleshooting network performance issues, latency, connectivity problems and configuration faults
• Conducting site surveys, audits and deployment planning
• Supporting and mentoring junior engineers and acting as a technical escalation point
• Providing onsite customer support and maintaining strong client relationships
• Supporting Microsoft 365 and Azure environments, including administration and troubleshooting
• Producing technical documentation and maintaining monitoring systems
• Managing incidents, requests and problems while meeting agreed SLAs
• Participating in remote monitoring and management of customer environments

• Minimum 5 years' experience in a network-focused engineering role

• Experience leading or taking technical ownership of complex infrastructure and networking deployments

• Strong networking knowledge covering:

• Switching

• Routing

• Wireless networking

• Network troubleshooting and diagnostics

• Experience deploying and supporting enterprise network infrastructure

• Strong understanding of RF design principles and controller-based wireless architectures

• Experience conducting onsite deployments, customer engagement and site audits

• Microsoft 365 administration and troubleshooting experience

• Azure administration and troubleshooting experience

• Excellent customer-facing communication skills

Desirable Experience

• HPE/Aruba networking experience and certifications
• Cisco, Dell, HP or equivalent networking vendor experience
• Experience with Aruba Central, ClearPass or similar network management platforms
• Network monitoring and documentation tools
• Experience supporting high-density wireless environments

Personal Attributes

• Strong problem-solving and troubleshooting skills
• Ability to manage multiple priorities effectively
• Customer-focused mindset with excellent communication skills
• Comfortable explaining technical concepts to non-technical stakeholders
• Highly organised with strong time management skills
• Collaborative team player who enjoys sharing knowledge and supporting colleagues, If you're an experienced networking professional looking for a hands-on role that combines project delivery, customer engagement and technical leadership, we'd love to hear from you.

• Salary of £40,000 - £50,000 depending on experience
• Opportunity to work on varied and technically challenging networking projects
• Exposure to enterprise-scale customer environments
• Career development and vendor training opportunities
• Join a growing team supporting major client contracts

Muse Group

Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.

Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. 

The Muse community is now over 400 million strong. And we’re just getting started. 

Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.

What do we make?

We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.

Who are we?

Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing. 

In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more. 

In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.

Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.