IT Support Coordinator

The Crowd are working with a highly desirable, mid-sized design studio that has a strong reputation in the industry for their acclaimed international projects. They are seeking an IT Support Coordinator to join their team in London on a permanent basis.

In this role, you will be first point of contact for all software/hardware related issues and will support the wider team with day-to-day IT needs. Reporting directly to the IT Manager, you will work together in a collaborative manner to ensure all issues and troubleshooting are resolved timely and efficiently.

This is an excellent opportunity to join a leading, design-led company who are a solid name in the industry. This is an office-based role and would suit someone with previous IT support experience, ideally within the design industry/built environment. a great benefits package and is located in a vibrant and accessible part of town!, * Deliver 1st and 2nd Line technical support for desktops and maintenance

• Set up and maintain workstations and laptops,
• Collaborate with IT Manager on system reviews and software management
• Manage and support cloud-based email (Office 365)
• Oversee internal phone system and coordinate with telecom suppliers
• Guide staff on software usage and resolve day-to-day technical challenges
• Monitor and maintain server and folder structures, data storage, and backups

• 4+ years of relevant experience required, ideally within the built environment
• Experience with Windows troubleshooting required, with Mac OS experience advantageous
• Ability to work well under pressure, efficiently and organised
• Skilled in diagnosing and fixing technical problems efficiently, both independently and collaboratively
• Knowledge of CAD softwares, Adobe, Rhino, Autodesk Apps and Enscape desirable
• Confident prioritising and balancing your workload effectively
• Strong problem solver with a logical thinking approach
• Approachable with good verbal and written communication