IT End User Services Analyst

• The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects., * Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.

• Provide second-level user support for hardware and software issues.

• Assist in hardware and software installation/configuration according to corporate policies and guidelines.

• Aid in troubleshooting and diagnosing hardware/software errors.

• Support PC replacement programs and emergency equipment exchanges.

• Provide hands-on assistance for IT project implementations.

• Help with local backup operations in alignment with corporate policies.

• Maintain confidentiality on all user data and related information.

• Perform miscellaneous job-related duties as assigned.

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree or equivalent experience.

• A+ certificate or 1-2 years' experience with a technical support environment

• End User and/or Customer Facing support

• 1-3 years of experience in MS Windows desktop operating system deployment.

• Basic understanding of Software Distribution and Patch Management tools.

• Ability to create and manage IT tickets effectively is required. Experience with ServiceNow preferred

• Basic knowledge of network infrastructure and security principles.

• Experience with Apple Mac deployment and support is a plus

PHYSICAL & ENVIRONMENTAL DEMANDS

• Medium lifting (30 lbs. - 45 lbs.)

• Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders)., No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.