Sr. Director, Ecommerce, Robotics
Role details
Job location
Tech stack
Job description
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Ecommerce P&L: Own digital storefront revenue, conversion, AOV, and gross margin for Robotics; deliver the annual ecommerce operating plan.
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Site & Configurator: Lead the Robotics product detail experience, configurator, comparison tools, and checkout flow, partnering with Product, Design, and Engineering.
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Conversion Rate Optimization: Run a continuous experimentation roadmap (A/B and multivariate) covering merchandising, pricing presentation, finance options, and checkout.
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Personalization & AI: Deploy AI-driven personalization across the site, including recommendation, dynamic content, and conversational commerce surfaces.
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Pricing, Promotion & Finance: Partner with Finance and Product to manage pricing presentation, promotional architecture, trade-in, and consumer financing offers.
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Order, Fulfillment & Returns: Own the digital order experience end-to-end with Operations and Service, including delivery promise, status communication, and returns.
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Platform & Tech Roadmap: Set the multi-year ecommerce platform roadmap; evaluate and own decisions on commerce platform, CMS, payment, fraud, and analytics.
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Cross-Channel Routing: Define how digital intent is routed to FF Par, Direct Sales, Content Commerce, and Community channels for high-consideration purchase paths.
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Analytics & Reporting: Own a single source of truth for digital funnel metrics; partner with Acquisition and User Operation on attribution and lifecycle reporting.
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Team Leadership: Build and lead a multi-disciplinary ecommerce team across product, merchandising, operations, CRO, and analytics.
Requirements
Do you have experience in Team development?, Do you have a Bachelor's degree?, 10+ years in ecommerce / digital DTC leadership for premium or high-consideration consumer products.
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Education: Bachelor's degree in business, computer science, marketing, or related discipline.
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Revenue Track Record: Demonstrated ownership of a digital storefront with USD $50M+ in annual revenue.
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Platform Experience: Hands-on experience with major ecommerce platforms (e.g., Shopify Plus, Salesforce Commerce Cloud, custom headless stacks) and CMS / CDP integrations.
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Analytics: Strong CRO and analytics chops; comfortable defining experiment design and reading results.
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Leadership: Track record leading cross-functional ecommerce teams of 15+ across product, ops, and merchandising., * Experience launching configurator-driven, high-ASP hardware or vehicle ecommerce.
- Experience operating ecommerce across both US and Greater China platforms.
- Familiarity with AI-native commerce surfaces (conversational commerce, agentic checkout).
- Background integrating consumer financing and trade-in into the digital storefront.
Benefits & conditions
Pulled from the full job description
- 401(k)
- Health insurance
- Vision insurance
- Dental insurance, ($150,000-$220,000 DOE), plus benefits and incentive plans
Perks + Benefits
- Healthcare + dental + vision benefits (Free for you/discounted for family)
- 401(k) options
- Casual dress code + relaxed work environment
- Culturally diverse, progressive atmosphere