Healthcare IT Service Engineer -Digital & Automation

Our Digital & Automation Service Engineer is a critical member of our syngo support team. you will be responsible for remote customer support in the Remote Services Center (RSC) primarily for the AMERICAS Region.

• You will deliver 'Best in Industry' customer care to internal and external customers and supporting staff (Imaging Technologists, Radiologists, System Administrators, etc...)
• You will receive, analyze, understand, document, and resolve incoming service requests via phone, email, or electronic ticketing for multifaceted and diverse radiology healthcare IT systems, platforms, and cloud solutions.
• You will demonstrate complete understanding of all technical and application operational aspects of PACS, RIS IT systems, and OEM IT solutions and interfaces including, but not limited to networks, databases, system integrations, hospital workflows, client-server technologies, and latest web based & cloud technologies.
• You will develop, communicate, and execute action plans for very complex issues within established deadlines

Do you have experience in Windows Server administration?, Do you have a Bachelor's degree?, * Experience working in Hospital IT environment for 4+ years

• Experience servicing modalities (e.g., CT, MR, etc.)
• Healthcare IT and workflows
• RIS/PACS/Storage interfacing
• Experience with post-processing applications (e.g. Siemens Multi-Modality Workplace).
• Since you are interacting with international customers, excellent English skills (ideally as native language, spoken and written) are necessary. Spanish language skills and/or knowledge of other language(s) is a plus, * BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
• Strong analytical/problem solving skills and abilities
• Excellent verbal, written, and listening skills
• Radiology departmental PACS Administrator experience.
• Microsoft Operating Systems (Server and Clients), Networking, Security, VMWare, Hyper-V, Antivirus, Linux

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, $89,220 - $122,672

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.