IT Help Desk - Managed Services

Position Overview We are seeking an energetic, detail-oriented Helpdesk / Desktop Support Technician to join our technical services team. In this role, you will be a main point of contact for client support-handling day-to-day desktop troubleshooting, managing cloud users, and assisting with device environments.

You will manage and resolve service tickets using ConnectWise PSA, provide excellent remote support, and assist with hands-on client deployments. This role is a fantastic opportunity for someone looking to grow their career, offering exposure to Microsoft 365 administration, modern endpoint management via Microsoft Intune, and routine system patch management., * Ticket & Workspace Efficiency: Actively monitor, manage, and document support tickets within ConnectWise PSA, keeping precise time-logs and prioritizing client needs.

• M365 & Office Support: Provide day-to-day administration and troubleshooting for the Microsoft 365 suite, including Outlook/Exchange Online, Teams, OneDrive, and desktop Office applications (Word, Excel).
• Device Onboarding & Intune: Assist with preparing and enrolling user devices (laptops, desktops) using modern endpoint management tools like Microsoft Intune.
• System Maintenance & Patching: Support client security hygiene by monitoring, applying, and troubleshooting automated Microsoft and third-party software updates based on vulnerability alerts.
• Remote & Local Field Support: Deliver exceptional hardware and software troubleshooting both remotely from our office and hands-on for occasional on-site installations and repairs at local client locations.
• Customer Service: Maintain a courteous, helpful demeanor, translating technical troubleshooting into clear answers for non-technical end-users.

Do you have a valid Driver's License license?, Do you have experience in Ticketing system technical support?, * Experience: 2+ years of professional experience in a technical support, desktop support, or helpdesk role.

• Microsoft 365 & Office: Solid working familiarity with Microsoft 365 admin center, user password resets, mailbox permissions, and Office suite troubleshooting.
• Ticketing & RMM Tools: Exposure to professional IT ticketing systems (experience with ConnectWise PSA is a major plus) and remote monitoring tools.
• Core Desktop OS & Hardware: Strong technical understanding of Windows 10/11 operating systems, desktop/laptop repair, peripheral troubleshooting, and basic local networking (TCP/IP, Wi-Fi, printers).
• Familiarity Pluses: Basic exposure to Microsoft Intune, Active Directory/Group Policy, or routine software patch management is highly desired.
• Certifications: CompTIA A+ or relevant Microsoft fundamentals certifications are preferred.
• Logistics: Must have a valid driver's license and reliable transportation for occasional client field work and on-site installations.

$45,000 - $51,000 a year - Permanent, Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off, * Competitive Pay: $45,000 - $51,000 / year base salary.
• Health Benefits: Excellent Medical coverage available after 90 days.
• Retirement: 401(k) plan available after 1 year.
• Paid Vacation:
• 1 week of paid vacation after 6 months.
• 2 weeks of paid vacation annually thereafter.
• Work-Life Balance: Observed major holidays off and a reliable Monday through Friday day-shift schedule.

Ability to Commute/Relocate:

• Hauppauge, NY 11788: Reliably commute or planning to relocate before starting work (Required).

Pay: $45,000.00 - $51,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

About Us Atlantic Business Systems is a well-established, premier Managed Service Provider (MSP) delivering top-notch IT infrastructure, cloud solutions, and proactive technical support. We pride ourselves on a collaborative team culture, a fast-paced learning environment, and an unwavering commitment to excellent client service. If you are eager to grow your IT career, work with great tools, and thrive in a team-oriented environment, Atlantic is the place for you.