IT Help Desk Technician

An IT Help Desk Technician is responsible for providing outstanding customer service and Tier 1 support for clients either remotely or on site. They can handle all service calls that might come their way and will also be involved in projects for training purposes. The Technician will work with the TekaByte team to help make sure all help desk tickets are taken care of in a timely fashion. They might be assigned specific repetitive duties like backup monitoring and management, patch management and a host of other responsibilities as needed. The Technician should have a good understanding of PC support, basic networking, printer management, and an A+ certification or equivalent knowledge. You MUST have great communication skills and be able to explain technical issues to clients who are not tech savvy., * Provide first contact support and initial triage for IT help desk tickets

• Guide clients, with confidence and composure, through troubleshooting steps
• Maintain, support, troubleshoot, install, patch, and upgrade workstations, servers and other network equipment
• Track and document all work completed in our help desk system
• Utilize excellent customer service skills and exceed clients' expectations
• Recommend procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Possess an innate understanding of technologies coupled with a deep curiosity to always learn more
• Thrive in an environment that gives all team members a voice in the creative process and empowerment to grow their skill sets through a combination of solo and team projects

Do you have experience in Windows?, * Experience with Windows 8/10/11 (deploying, updating, troubleshooting)

• Proficiency in Microsoft Office Suites - Word, Excel and Outlook
• Excellent problem-solving skills, ability to effectively troubleshoot issues remotely
• Must be able to lift 30 pounds, * Network+
• MTA
• MCP
• Windows Server 2016/2019/2022
• Experience with Active Directory, DHCP, DNS, SSL Certificates and Group Policies and other networking skillsets
• Experience with Microsoft 365
• Server and RAID setup
• Backups
• Routing and Switching

Traits for Best Fit

• Must be hungry and ready to learn about IT
• Must be teachable
• Must have great attention to detail
• Must have great communication skills and understanding of customer service
• Must be results-focused and team-oriented with a strong work ethic
• Must have strong time management skills
• Must be able to prioritize in a multi-task environment

Pulled from the full job description

• Professional development assistance
• Health insurance
• Retirement plan
• Paid time off
• Employee discount
• Dental insurance
• Paid holidays, * Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Founded in 2005, TekaByte specializes in providing businesses with Managed IT Services, cybersecurity, and consulting services backed by real world, hands-on experience. We're a full-service IT firm committed to helping our clients acquire, deploy, and manage their hardware and software assets. Do you want to join a team that knows how to work hard yet still have fun? Do you thrive in a fast-paced environment that poses new challenges every day? Do you want to work for company with small town family values yet has a global outlook? If so, we encourage you to apply. Join us in shaping the future of Managed IT Services and cybersecurity, where your skills will help forge the path to a safer, more innovative tomorrow.