Automation Support Technician

We are seeking a skilled and dedicated Automation Support Technician to join our team. This role involves servicing, implementing, and troubleshooting our advanced autonomous robotic floor scrubbers and vacuums. The ideal candidate will have a strong technical background and a passion for innovative cleaning technologies., * Installation and Implementation:

• Set up and configure robotic floor scrubbers and vacuums at various client locations.
• Customize cleaning plans and path planning modes to meet specific facility requirements.

• Maintenance and Troubleshooting:

• Perform routine maintenance and repairs on robotic floor scrubbers and vacuums.
• Diagnose and resolve technical issues, ensuring minimal downtime.
• Utilize remote access tools and mobile apps for monitoring and troubleshooting.

• Customer Support:

• Provide training and support to clients on the operation and maintenance of the robotic floor scrubbers and vacuums.
• Address customer inquiries and concerns promptly and professionally.

• Technical Documentation:

• Maintain detailed records of service activities, including maintenance logs and troubleshooting guides.
• Update technical documentation as needed.

• Innovation and Improvement:

• Stay updated on the latest advancements in robotic cleaning technology and products.

Do you have experience in Customer communication?, Do you have a Associate's degree?, + Associate degree preferred.

• Experience:

• Proven experience in servicing and maintaining robotic or automated equipment.
• Familiarity with AI-powered systems and autonomous navigation technologies.

• Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks.
• Proficiency with remote monitoring and control software.

• Physical Requirements:

• Ability to lift and move equipment weighing up to 50 lbs.
• Willingness to travel to client sites as needed.