Systems Administrator (Personal/Mobile IT Devices)

Marathon TS is currently hiring for a TS/SCI cleared Systems Administrator to join our team to support our intelligence customer in Springfield, VA.

Systems Administrator (PITD)

As a Mobile/Personal IT Devices (PITD) System Administrator within our User Facing and Data Center Services (UDS) mission, you'll play a vital role in providing NCE with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.

Mobile/PITD System Administrators are essential to our program, providing mobile solutions that enable real-time communication and collaboration for local and deployed personnel, supporting Continuity of Operations, Crisis Response, First Response, and Technical Support efforts.

Mobile/Personal IT Devices includes but not limited to:

• Laptops
• Tablets
• iPads
• Mobile Thin Clients
• Smartphones
• Flip Phones
• Mobile Hot Spots
• Secure Wireless
• RSA Tokens, Provide Tier 1/Tier 2 support of the operations and sustainment of all NCE mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned

• Operations & Sustainment
• Asset Management & Inventory
• Issuance & Return-to-inventory
• Recapitalization efforts & activities
• Vendor interaction & interfacing

• Operations and Sustainment

• Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs.
• Assist with all functions within the PITD store in compliance with policies and procedures.
• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
• Processing hardware requests and completing administrative work for asset accountability.
• Configuring smartphones with unclassified email and other mission essential applications.

• Software and Hardware Support:

• Image laptops and install specialized software as requested, adhering to standardized configurations.
• Provision RSA tokens to new NCE employees and contractors, ensuring secure access to systems.
• Provide technical support to users, resolving hardware and software issues efficiently and effectively.

• Mobile Device Management (MDM):

• Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols.
• Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.
• Manage and track the Telecommunication account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.

• Asset Management and Accountability:

• Process hardware requests, ensuring timely fulfillment and accurate documentation.
• Maintain meticulous inventory control, tracking IT assets throughout their lifecycle.
• Perform administrative tasks related to asset accountability, ensuring compliance with NCE policies.
• Support the life cycle management of all NCE PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities.

• Records Management:

• Maintain accurate and organized records related to IT assets, user accounts, and security protocols.

• DoD 8140 - CompTIA Security+ certification

• Bachelor of Science degree (Computer Science, Information Systems, or Business is preferred) or Experienced System Administrator with 2+ years' experience in related field

• Active TS/SCI security clearance with willingness to consent to a polygraph for this position.

• Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues.

• Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance.

• Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations.

• Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results.

• Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment.

• Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity.

• Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction.

• Professional, energetic and positive attitude.

• Excellent written and verbal/interpersonal communications skills