IT Support Engineer

Infrastructure Design Implementation:

Design, implement, and maintain secure and scalable IT infrastructure.

Deploy and manage server environments (physical, virtual, cloud-based).

Evaluate, configure, and install hardware components (e.g., routers, firewalls, storage devices).

Network Management:

Monitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches).

Ensure network security protocols are implemented, including firewalls and intrusion detection systems (IDS).

Troubleshoot network issues and provide solutions promptly.

Server and Cloud Management:

Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud).

Perform patch management, updates, and upgrades to systems and applications.

Automate tasks through scripting (e.g., PowerShell, Python) and orchestration tools.

Backup, Recovery, and Disaster Recovery:

Develop and maintain backup strategies, including regular testing of recovery processes.

Implement disaster recovery plans (DRP) and business continuity solutions.

Monitoring and Performance Management:

Set up system and network monitoring tools (e.g., Nagios, Zabbix) to ensure uptime and performance.

Conduct regular performance analysis and capacity planning.

Generate reports on system performance, availability, and utilization.

Security and Compliance:

Implement IT security measures in accordance with industry standards (e.g., ISO 27001, NIST).

Conduct regular vulnerability assessments and security audits.

Ensure compliance with data privacy and protection regulations (GDPR, HIPAA, etc.).

IT Operations and Support:

Provide Level 2/3 & On-site support to resolve user issues and escalate complex problems.

Document systems, procedures, and best practices for operation and troubleshooting.

Collaboration and Vendor Management:

Work with cross-functional teams to align IT infrastructure with business goals.

Collaborate with vendors for procurement and support of IT hardware/software.

Manage relationships with external service providers and cloud vendors.

Fluency in Mandarin is preferred.

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world's most well-known businesses, including 90+ Fortune Global 500 companies.