Product Owner - Digital Domains

The Shared Services & Enablement Team is a highly collaborative group that drives engagement strategy across the enterprise. The Product Owner will shape the long-term vision for how MassMutual equips its advisors and delivers service to customers. This role blends strategic thinking, cross-functional leadership, product planning, and operational alignment to ensure that large-scale initiatives deliver meaningful, future-ready capabilities that elevate the overall service experience.

The Impact

The Digital Domains Product Owner is responsible for shaping the strategy and evolution of MassMutual's advisor- and client-facing ecosystem, including the tools, platforms, and experiences that support engagement, servicing, and relationship management across the enterprise.

Success in this role is demonstrated through strong contribution to the domain strategy and roadmap, delivering capabilities that drive measurable value and adoption, and ensuring clear alignment across stakeholders.

This domain requires strong familiarity with customer and advisor experience design, including how users interact across channels and platforms to complete end-to-end journeys. Experience leveraging data and analytics to inform decisions, measure adoption, and continuously improve workflows and experience outcomes is highly valuable.

The role also benefits from an understanding of business workflows, process design, and opportunities to drive simplification and automation, ensuring capabilities improve both user experience and operational efficiency. Experience working across digital ecosystems and interconnected platforms is critical, as this role will help align fragmented capabilities into a more unified, scalable, and seamless experience for advisors, their teams, and clients.

Key responsibilities include, but are not limited to:

• Support development of domain strategies, vision, and roadmaps
• Translate enterprise priorities into actionable product features
• Track adoption, performance, and value metrics
• Support prioritization and tradeoff decisions
• Prepare materials for senior leadership engagement
• Collaborate across Operations, Technology, Risk, Legal, and Compliance, In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.

Do you have experience in Stakeholder relationship building?, Do you have a Bachelor's degree?, * Bachelor's degree or 6+ years of work experience in business consulting or project management in lieu of degree

• 5+ years of experience in product ownership, strategy, or consulting

Ideal Qualifications

• Strong communication and stakeholder management skills
• Experience supporting digital product strategy, preferably for advisor-facing and client-facing portals
• Familiarity with advisor and client portal ecosystems, including authentication, navigation, self-service capabilities, and end-to-end digital journeys
• Ability to translate advisor, client, and business needs into clear product priorities that improve usability, adoption, and servicing outcomes
• Experience partnering across Operations, Technology, UX, and data teams to deliver seamless digital experiences across interconnected platforms
• Strong understanding of digital experience metrics, user behavior, and analytics to inform prioritization and continuous improvement
• Experience with digital signature capabilities and signature workflows, including platforms such as DocuSign, to support secure, compliant, and streamlined advisor and client transactions
• Experience leading eForms and forms digitization efforts that simplify intake, reduce manual processing, and improve end-to-end digital servicing experiences

3.73.7 out of 5 stars Springfield, MA $107,700 - $141,300 a year - Full-time, Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Paid time off
• Dental insurance
• Bereavement leave
• Commuter assistance, There's more to your life than your job and there's more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you'd expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.

Explore some of our offerings below.

Paid Time Off

• In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love-whether for physical illness or mental health., In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.

Taking Care

MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect: * Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes * A collaborative environment where perspectives are welcomed * Access to learning, development, and internal networks that support continuous growth and skill-building over time * Employee-led communities and forums that foster connection, learning, and inclusion across the organization * A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset, MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Salary Range: $107,700-$141,300 Award-Winning Culture MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts. We strive to build a thriving community where everyone is valued, included, and feels that they belong. At MassMutual, we Live Mutual.