Senior Technical Support Administrator

Do you have experience in macOS administration?, We are currently looking for a professional, motivated Senior Technical Support Administrator.

The Senior Technical Support Administrator is considered a subject matter expert for a variety of support calls from our internal customers. This position requires a solid understanding of Microsoft operating systems, Oracle, and SAP environments. This position requires a high degree of customer service experience, a willingness to drive an issue to resolution in a timely manner and ensuring expected timelines are met.

As a Senior Technical Support Administrator, you will work with other teams both inside and outside of IT. This position requires the ability to work well with others, exercise patience, multitask when needed and assist training of others on new processes. The Senior Technical Support Administrator will report directly to the Director of Infrastructure and Operations., * Previous customer support experience.

• Prioritize customer support requests in fast paced environment.
• Solid written and verbal communication skills.
• Exercise patience with our customers.
• Work independently as well as in a team environment.
• Ensuring daily operational tasks are completed successfully.
• Ability and desire to learn new technologies and disciplines.
• Previous experience with Microsoft desktops /Laptops, MS applications, trouble-shooting and cloning.
• Participate in a flexible work schedule and be part of an On Call team rotation.
• Experience administering Office365; knowledge of MS Word, Excel, Outlook, Deployment Toolkit, Application Compatibility Toolkit, Adobe Acrobat, and Various Anti-Virus Software
• Working knowledge of Oracle and SAP applications
• Hands-on knowledge of Microsoft server, Ubuntu, and Linux operating systems.
• Previous support experience in warehouse distribution, knowledge with label printers, RF Hand-held configuration and overall warehouse operations.
• Ability to design, implement, and manage fault tolerant and highly available Windows infrastructure. Cloud experience helpful
• Ability to automate routine tasks as needed
• Strong knowledge of Microsoft Active Directory, PowerShell and Group Policy.
• Previous experience with VoIP contact center support - understanding of call routing, call queueing.
• Install, configure, test and maintain operating systems, application software and system management tools ensuring security industry best practices are followed.
• Understanding of network cabling, switches, firewalls, and patch panels
• Solid organization and documentation skills
• Previous MAC experience, * Experience deploying Windows OS methods, database administration, and Cisco network experience or training.
• Experience creating desktop and laptop images; ability to quickly provision needed equipment.
• Some previous experience working with Cisco and Avaya devices.
• Experience with security levels; server and laptop security along with experience with anti-virus software and 3rd party security monitoring tools.
• Experience with call center production applications and back-office applications deployments.
• Experience in a 24/7 operation environment.
• Travel out of state occasionally.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, · Competitive base salary and bonus

· 401(k) with company match

· Comprehensive benefits package including medical, dental, vision

· On site fitness center, personal training, health risk assessments and walking trail

· Paid days for charity participation

· Paid vacation and personal time

· Career path planning and growth opportunities

Pay: $64,500.00 - $90,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off

Boxout, is expanding and growing. We are a Northeast Ohio based company with over 75 years of continuous success selling nationally to healthcare and medical practices. As an essential business, we are committed to providing quality products and excellent service to our customers that depend on us. Our model and strategy are prepared to meet the unique needs of an ever-changing health and wellness market, which lends itself to new and growth opportunities. Our core values promote professional and personal growth. We are located in a 108,500 square foot contemporary facility in Hudson, Ohio that provides an energetic environment where teamwork and collaboration are encouraged. Employee health and safety is a top priority. Our safety protocols follow best practices and meet all state guidelines for hygiene, sanitation, disinfectant measures and social distancing.