IT Helpdesk Analyst II

This IT Helpdesk Analyst II position is located in Topeka, at the Eisenhower State Office Building, and is within the Office of Information Technology Services. This position provides advanced technical support for end-user computing environments across the organization., * Manage the lifecycle of portable and cellular-enabled devices.

• Administer devices using Microsoft Intune and Apple Business Manager (ABM).
• Image, configure, deploy, and refresh desktops and laptops according to organizational standards.
• Troubleshoot and resolve hardware and software issues for Windows devices, peripherals, and mobile endpoints.
• Track inventory and create asset management records for cellular and wireless equipment.
• Document solutions, procedures, and troubleshooting steps for reuse and knowledge sharing.
• Create and maintain technical documentation and standard operating procedures.
• Serve as liaison for the EverBridge emergency communication system, coordinating with Safety Teams for regular testing and system readiness.

• One year of advising and assisting computer users in a distributed computing environment.
• Education may be substituted for experience as determined relevant by the agency. Transcripts are required for education to be considered., * Independent work experience in systems software, including network administration and electronic mail messaging systems.
• Experience working with Microsoft's Active Directory and Microsoft Office.
• Experience providing technical support to end users in an IT Service Desk environment.
• Microsoft Certified Professional (MCP), A+ or Network + Certification

Paid training, On-the-job training, Tuition reimbursement, Health insurance, Employee discount, Health savings account, Dental insurance, Paid jury duty Full-time Monday to Friday Shawnee County, KS, Employment Benefits:

• Work-Life Balance Programs:

• Paid Leave: Vacation, Holidays, Parental, Military, Sick, Funeral and Jury Duty

• Employee Assistance Program o For help managing daily life at no cost to you

• Infant at Work Program

• Voluntary Benefits: Accident, Critical Illness, and Hospital Indemnity Insurance

• First-Day Coverage:

• Medical Insurance
• Dental Insurance
• Vison Insurance
• Tax Advantage Accounts: HSA, HRA, FSA with qualifying plans

• Life Insurance:

• Employer paid basic group life
• Optional group life insurance available at a reasonable cost.

• Retirement:

• KPERS and Deferred Compensation

• Other Benefits:

• Tuition reimbursement
• Paid on-the-job training programs.
• Personal and Professional Development Opportunities
• Employee discounts with the STAR Program
• And more!

The Kansas Department of Transportation (KDOT) delivers transportation that keeps Kansans moving forward. Our employees are our most valuable resource. We depend on our employees and business partners to get the job done. KDOT strives to provide a work environment that motivates people and encourages them to be productive. KDOT is a great place to work, so come be part of our team! Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9. KDOT does not provide sponsorships for this position.