LMS Integration Specialist

We are seeking a detail-oriented and technically capable LMS Integration Specialist to join our growing publishing team. This role is responsible for supporting customer Learning Management System (LMS) integrations, assisting in the course build or modification process, maintaining CRM data and workflows in Salesforce, and helping with customer support escalations. The ideal candidate enjoys solving technical problems, working directly with customers, and contributing across multiple areas of the business.

As a small company, we value team members who are adaptable, proactive, and willing to take on a variety of responsibilities to help support our customers and internal operations., LMS Integration & Customer Implementation

• Configure, test, and support integrations between customer LMS platforms and company products.
• Assist customers with Single Sign-On (SSO), roster synchronization, course provisioning, and content delivery issues.
• Troubleshoot LMS-related technical problems and coordinate resolutions with customers and internal teams.
• Create and maintain technical documentation, implementation guides, and troubleshooting resources.
• Participate in customer onboarding and implementation projects.

Semester Preparation

• Develop and maintain semester preparation timelines, project plans, and readiness checklists.
• Monitor progress toward semester launch milestones and proactively address delays or obstacles.

Salesforce Administration & Data Management

• Maintain and update customer records, accounts, contacts, and opportunities within Salesforce.
• Support Salesforce workflows, reports, dashboards, and data integrity initiatives.
• Assist sales and management teams with CRM reporting and process improvements.

Customer Support

• Respond to escalated customer support requests related to LMS access, integrations, user management, and product functionality.
• Work collaboratively with support and sales teams to ensure timely issue resolution.
• Help improve customer support processes and knowledge base resources.

Do you have experience in University experience?, Required

• 2+ years of experience with LMS platforms such as Canvas, Blackboard, Moodle, D2L, or similar systems.
• Experience working with Salesforce CRM.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong attention to detail and customer service orientation.

Preferred

• Familiarity with SSO technologies, OAuth, or related authentication methods.
• Basic understanding of APIs, data integrations, and file transfer processes.
• Experience in educational publishing, e-learning, higher education, or training environments.
• Knowledge of Microsoft 365 and common business applications.

Personal Attributes

• Self-starter who enjoys working independently and as part of a small team.
• Comfortable wearing multiple hats and supporting a variety of business functions.
• Customer-focused with a positive, solutions-oriented attitude.
• Organized, adaptable, and eager to learn new technologies.
• Willingness to assist wherever is needed to help the team succeed.

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Dental insurance
• Paid holidays, * Competitive salary
• Health & Dental Insurance
• Simplified IRA matching plan
• Vacation, holiday, and sick paid time off

Pay: $51,143.00 - $77,634.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan