IT Field Technician

• Deliver on-site Tier 1 / Tier 2 technical support with a focus on hardware, networking, and infrastructure
• Install, configure, and maintain network equipment (routers, switches, firewalls, wireless infrastructure)
• Perform on-site troubleshooting of network connectivity, performance, and infrastructure issues
• Execute infrastructure deployments, including:
• Network builds and expansions
• Structured cabling and patching
• Equipment rack/stack and provisioning
• Support industrial and remote site connectivity, including satellite and ruggedized network solutions
• Provide desktop and end-user support when on-site (devices, telephony, collaboration tools)
• Coordinate with centralized support teams for escalation and follow-up
• Contribute to IT project delivery, including site rollouts, upgrades, and migrations
• Maintain accurate documentation of site configurations, diagrams, and procedures
• Ensure adherence to security, compliance, and change management processes
• Provide basic user guidance and training during site visits

• Minimum of five (5) years in an IT support role
• Basic O365 Administration experience
• Hands-on experience with networking fundamentals (IP addressing, VLANs, DNS, DHCP, VPNs, Wi-Fi) and network hardware configuration and troubleshooting
• Experience with physical IT infrastructure (cabling, patch panels, racks, hardware installs)
• Familiarity with remote and industrial environments (low-bandwidth, high-latency, rugged conditions)
• Ability to work independently in field environments with minimal supervision
• Strong troubleshooting and problem-solving skills in live environments
• Clear communication skills when working directly with clients on-site
• Comfortable with travel and dynamic work environments
• Valid driver s license and ability to travel to remote locations

Additional Assets

• Related field experience (mining, industrial, manufacturing)
• Bachelor s degree or certificate/diploma in a related field
• Technology certifications (Cisco, Microsoft, Fortinet, ITIL, A+, etc.)
• Experience with OT networks and industrial systems
• Experience with Satellite or remote communications
• On-prem infrastructure (Active Directory, file services, backup systems)
• Experience with at least one of either Fortinet or Cisco network equipment (bare metal configuration, cloud management, VLAN/port assignment, etc.)
• Experience working in ITIL and regulatory compliant environments