IT Document Administrator

The IT Document Administrator will be part of the Document Products team and is primarily responsible for the day-to-day administration, support, resolution of issues, and update of the firm's document platforms, including NetDocuments and file transfer applications.

The role is also responsible for delivering day-to-day document governance and access management activities to support compliance with client requirements, firm policies, and regulatory obligations.

The successful candidate will act as a trusted link between business and technical teams, bringing strong operational judgement, clear communication, and a practical approach to delivering secure, user-focused, and business-aligned outcomes., * Knowledgeable resource for NetDocuments and related document management applications, providing day-to-day functional support, guidance, and issue resolution to stakeholders.

• Support document governance and access management processes in line with client requirements, firm policies, and regulatory obligations.
• Run ad hoc reports for NetDocuments and related document applications to support governance, compliance, and operational oversight.
• Create and manage NetDocuments security groups and other access controls to restrict and govern access to document content appropriately.
• Monitor service performance, user feedback, and operational trends to support service stability, identify issues, and implement practical improvements.
• Manage the day-to-day administration, maintenance, support, and routine change activity for NetDocuments and related applications.
• Build, maintain, and prioritize a backlog that reflects BAU support needs, defects, and work items raised through ServiceNow.
• Carry out hands-on application administration and configuration activities for NetDocuments and associated platforms as part of day-to-day operational support.
• Apply strong critical thinking and problem-solving skills to identify issues, evaluate options, and recommend practical, business-aligned solutions.

• 5+ years of experience in information technology, platform support, and document management.
• Experience in a large enterprise or professional services environment (like a law or financial firm) is required.
• Experience administering, configuring, and supporting document platforms (NetDocuments and/or iManage or SharePoint) and secure file transfer solutions.
• Experience supporting the day-to-day operation of business-critical platforms, including incidents, routine changes, user support, and service administration.
• Experience with PowerShell and/or SQL scripting.
• Strong attention to detail, with the ability to identify errors, inconsistencies, and gaps in processes, data, and documentation.
• Comfortable working in a fast-paced environment with competing operational priorities and changing demands.
• Strong verbal and written communication skills, with the ability to work effectively across technical teams, business stakeholders, and end users.
• Able to work effectively with a broad range of colleagues across teams, functions, and locations.
• Strong problem-solving skills, with the ability to explain issues and solutions clearly and in practical terms.
• Strong working knowledge of Microsoft productivity tools, including intermediate to advanced Excel skills.
• Work is performed on-site (4 days per week) and work-from-home (1 day per week).

Note: This position requires ship or Permanent Residence. Work is performed on-site 4 days per week and work-from-home 1 day per week.