India Portfolio | Senior Analyst (Social Insights)
Role details
Job location
Tech stack
Job description
WE are searching the India landscape for a Senior Social Insights Analyst that will be an expert in research and analysis while interested to dive into the trend-spotting areas such as index scoring and validation.
Research & Analysis
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You will be responsible for hosting discovery sessions with the agency's clients to understand the business and marketing needs and report or research objectives
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You will translate this into constructed queries and research or report plan that will monitor the social conversation for clients' brands, competitive brands, Influencers, programs, products, marketing campaigns, and events.
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You will deep dive into the data to uncover drivers of social buzz, then translate the data into a compelling story.
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You're accountable for deciphering what is important, meaningful data and then communicating the concise story in a way that allows the business to make decisions based on the reports.
Trend Spotting
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You will monitor emerging trends daily through social listening or desktop research to share underpriced opportunities to clients
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You will be responsible for owning methodology and collecting trend sources for your market and create a semi-automated workflow that can pickup daily social triggers
THE TASK AT HAND
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Consult stakeholders on topic definitions, social listening measures and filters to define objectives and set deliverables for standard and custom reports.
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Implement social analysis for campaigns/events and present insights back to inform content /Media decisions for campaign/event activities and advise on actions to take from optimizations standpoint.
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Social listening tool setup including building queries using query parameters, and dashboards on given social listening tools or social analytics tools.
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Take initiative on the refinement of query parameter setup to ensure accurate and insightful mention analysis is available to report on by the end of the reporting period.
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Pull and interpret data from social listening tools including volume, sentiment, conversation drivers, influencers, and 'unobvious' observations and insight etc.
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Create and edit reporting deliverables for Google slides, Newsletter and Excel formats that transform social data into a clear story. Visualize findings legibly using charts, tables, and infographics, and provide actionable insights based on concrete data.
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At times be the direct client contact for regional projects and coordinate work amongst junior analysts
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Manage a deliverable calendar of recurring scheduled and ad hoc reports.
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Good housekeeping - upkeep of shared calendars and the storage of report agreement documents and delivered reports.
Requirements
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Professional Experience: 3-4 years in social media marketing, social media analytics, measurements, social listening, or community management.
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Analytics Expertise: Minimum 2 years of experience deeply embedded in online/social analytics.
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Social Listening: Relevant experience building complex queries and pulling data from platforms such as Sprinklr, Brandwatch, or Pulsar.
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Data Infrastructure & Visualization: Proven ability to work within Snowflake and Tableau to design, build, and maintain automated reporting dashboards.
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Technical Foundations: Foundational understanding of SQL and cloud data warehousing architecture to efficiently query, structure, and manipulate data streams.
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Data Storytelling: Excellent written and verbal communication skills with the ability to synthesize complex data points into concise, high-impact cultural stories.
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Interpersonal Skills: A strong mix of technical understanding, sharp business sense, and experience handling client communications.
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Platform Fluency: Deep understanding of global and regional social media platforms, including YouTube, Instagram, X/Twitter, Facebook, TikTok, and chat applications.