Engineer (AWS / Contact Center)

Morris Inc
Jackson Township, United States of America
16 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Jackson Township, United States of America

Tech stack

Java
API
Agile Methodologies
Artificial Intelligence
Amazon Web Services (AWS)
Amazon Web Services (AWS)
Amazon Web Services (AWS)
Business Logic
User Authentication
Unit Testing
Cloud Computing Security
Computer Programming
Databases
Continuous Integration
Cursor (Graphical User Interface Elements)
Software Debugging
Programming Tools
Amazon DynamoDB
Identity and Access Management
JSON
PostgreSQL
Microsoft SQL Server
MySQL
Openshift
Oracle Applications
Scrum
Amazon Web Services (AWS)
Amazon Connect
Dynamic Routing
React
AWS Lambda
Backend
GIT
Material Design
Functional Programming
Cloudwatch
Api Gateway
REST
Amazon Web Services (AWS)

Requirements

Skilled at Problem solving and Critical thinking.

Strong hands-on experience with Amazon Connect implementation, configuration, customization, and production support.

Practical experience with Amazon Connect contact flows, including inbound flows, outbound flows, customer queue flows, transfer flows, callback flows, whisper flows, and IVR workflows. - Strong understanding of Amazon Connect routing concepts, including queue-based routing, skills-based routing, routing profiles, queue priority, channel concurrency, transfer to queue, and transfer to agent.

Hands-on experience developing AWS Lambda functions for Amazon Connect integrations, dynamic routing, customer lookup, backend service calls, and custom business logic. - Strong programming experience in Java and Python.

Hands-on experience with databases such as PostgreSQL, MySQL, Oracle, SQL Server, DynamoDB, or similar. - Experience with AWS services such as Lambda, API Gateway, S3, CloudWatch, IAM, SNS/SQS, DynamoDB, and EC2..

Experience with Amazon CloudWatch for logs, metrics, alarms, dashboards, monitoring, troubleshooting, and production support.

Good understanding of REST APIs, JSON, authentication, and cloud security. - Experience writing unit tests for Java backend services, React UI components, AWS Lambda functions, and REST API integrations. - Strong debugging skills to analyze and resolve defects across Amazon Connect, Java backend services, React UI applications, APIs, AWS services, and OpenShift deployments.

Hands-on experience or strong willingness to use AI code assistants such as Cursor or similar AI-powered development tools.

Experience with CI/CD tools, Git, and Agile delivery practices. - Experience working in Agile methodologies and Scrum teams.

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